Author Archives: Ajax Union

Your Vending Machine Just Broke. Now What?

Investing in a vending machine for your business was the smartest decision you’ve ever made, profit-wise. Your machine is performing great, revenues are up, your customers/employees are happy, and the machine looks really great in your lobby. Everything is running smoothly until one day, your machine just – stops.

Whether you’re still new to vending machine ownership or have been doing this for 20+ years, there are several ways to ensure your machine is up and running in no time. VendNet USA provides several simple solutions to fixing your machine as simply, safely, and cost-effectively as possible.

#1. Browse a Manual.

VendNet USA hosts an online library of manuals for several different machine models. Following the manuals step-by-step instructions is simple enough, but in many cases, a part of your machine must be replaced, which leads us to…

#2: Shop new Vending Machine parts.

Scan the VendNet USA Parts Price Catalog to find the parts you’re looking for. If the manual specified which part may need to be replaced, simply call/email/submit a form on our website and request the part. If you’re unsure of which part needs replacement, or if any parts need to be replaced at all, it’s time to reach out to…

#3: VendNet USA Technical Support.

Vendnet technicians are on call 8:00 a.m. – 5:00 p.m. (CT) Monday through Friday to assist you with any issues you may encounter with your vending machine. Please have your serial and model numbers available when calling. To better assist you, we request that you call from in front of the machine.

Servicing your vending machine on your own doesn’t have to be a daunting task. Any of the solutions outlined above should help set you on your way to getting your machine in top performance mode. VendNet USA is proud to provide these solutions to help business owner like you maximize their profits and minimize maintenance costs. Reach out to our team to learn more!

 

Announcing the USAT + Cantaloupe Merger!

VendNet USA is proud to partner with Cantaloupe Systems to provide our customers with the Greenlite Cashless system, a provider of cloud-based and mobile solutions for vending and OCS management.  Just recently, Cantaloupe Systems announced securing a strong partnership of their own through a merger with USA Technologies (USAT).  USAT offers cashless acceptance technologies and a suite of services designed specifically for the convenience services market.  Learn more about this exciting development below.

Two great companies, better together.

Have you heard the news?

USAT and Cantaloupe Systems have merged into one great company. As both organizations already share many customers and partners, as well as an unwavering commitment to providing top quality products and services and a determination to staying ahead of the technology curve.

Together, USAT’s best-in-class cashless and consumer engagement service combined with Cantaloupe’s unparalleled cloud and mobile solutions for business management and efficiency, equal an unrivaled, holistic enterprise system, and the best overall service and value for our customers and partners. And with our powerful combined platform, there is so much more to come!

So what does this mean for Greenlite Cashless users?

All great things for you and your business!

You can expect that services and products will only get better over time. As the two companies become one, Greenlite customers can look forward to getting access to features including loyalty programs, touchscreens, campus card solutions and more.

We here at VendNet USA are excited to see what’s to come!

Read the press release here.

The Greenlite Cashless Solution

In this tech-first society, it’s critical to accommodate the growing need for cashless operating systems for your customers. Credit card purchases have almost fully eclipsed cash purchases, and it’s crucial for you to update purchasing options across all areas of your business to keep up with customer demand and the competitive business climate. This rings particularly true for vending machines.

Vending machines have long been associated with fishing through your pockets for spare change – that ends today! VendNet USA is pleased to offer the Greenlite cashless solution to bring your business up-to-date in the credit-first world. Other than the obvious benefit of allowing customers to make vending machine purchases with their cards instead of cash, there are several other benefits of placing the Greenlite apparatus on your compatible machines:

  • The machine is completely secure: no chance of hard cash theft
  • 24/7 management capability: from any location.
  • Machine sales tracking: what items are doing well and should be restocked? What items should you no longer order?
  • Integrated cash and cashless reporting: get up-to-date reports of cash AND cashless inflow
  • Alerts for machine health and status: Is your machine experiencing difficulties? You’ll know right away.
  • Daily bank deposits: receive your daily cash into your account immediately!

…and more.

Interested in the Greenlite Cashless system? We’d be pleased to walk you through additional benefits, pricing, installation and more! Get in touch with our team today.

Can I Get a Refill? Everything You Need To Know About Coffee Vending Machines

Nothing says “Good Morning!” like a delicious, freshly brewed coffee. Other than the obvious caffeine jolt it provides, a piping-hot, strong coffee warms you from the inside. Coffee’s popularity has turned it into a necessity for a majority of the population world-wide.

Perhaps that’s why espresso vending machines are so profitable. Owning a coffee vending machine and can help you capitalize on the vending industry while providing a service your customers and employees will thank you for time and time again. Here are some FAQs we’re often asked when savvy business owners begin their research into coffee vending machines.

Why should I invest in an espresso vending machine?

An average specialty coffee drink at a gourmet coffee shop costs about $2.50, and consumers are willing to pay the price! The same is true in vending; consumers are willing to pay a premium for a quality cup of coffee, cappuccino and more.

Where do I start?

Begin by looking into the make and model of the coffee vending machine you’d like to purchase. Once you’ve settled on your machine of choice, you can begin ordering supplies, testing out the popularity of different items, and learning more about servicing your coffee machine on your own.

What should I order to stock my machine?

Here at VendNet USA, we offer the king of coffee vending suppliers: Aristocrat Premium Fresh Brew Coffee. Check out this chart for a general picture of how much product you should be stocking your machine with. This obviously varies based on make/model, cup size, and your budget, so make sure to speak to a representative before placing your first order.

How do I service my machine?

If your vending machine is in need of fixing, we can supply you with comprehensive vending machine repair and diagnosis services as well as vending machine parts and products. It’s important to keep your coffee vending machine working to continue making a profit.

Ready to make this “bold” move? Get in touch with a representative of VendNet USA right here and start brewing up the profits! Want to learn more? Visit this page for more coffee vending machine information.

4 Simple Vending Machine Maintenance Tips for New Vending Operators

You may be a new vending operator, or just need a refresh on vending machine maintenance – the key to a properly functioning vending machine is preventative maintenance, here we have 4 tips that will give you peace of mind now, and in the future:

Keep It Powered

It may seem simple, but we see this a lot. Sometimes you think your vending machine just stopped working, and when we come out for a service check, it’s simply not plugged in. Many machines have some sort of control board in them. Make sure your machines are plugged into an electrical outlet so they function properly. You can always reset your circuit breaker if the outlet isn’t working. Check the connections to all of the vending components, as they can get loose.

Keep It Clean

Your vending machine, is beyond anything, a machine  – and machines need to stay clean in order to function properly for extended periods of time. Keep the pathways for the bill validator and coin mechanism clean to ensure proper function. Always retest the machine before leaving it. Keep the refrigeration system clean. You can use air or even a brush to keep the lint out of the refrigeration unit area.

Keep It Primed

When setting up new products in your machine, you must prime each selection. Priming is the action of testing a new selection in your machine until it is ready to be vended. During this process it helps to keep your machine level.

Keep It Priced Right

A common complaint from vending customers is that the pricing is not set up correctly. Take the time to set the price in accordance with the correct product in your machine. It is helpful to test each new selection and product as well. This will help limit the number of service calls you will have to make.

Overall, the vending machine business is fascinating, with lots of opportunity for growth. Take the time to make preventative measures in your vending business.

Your team at VendNet USA is here to help you with all of your vending machine repairs. Contact us by phone at 1-888-836-3638 or web today to get started!