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Coffee & Hot Beverage Vendors – Clearing Jams in Bill & Coin Collectors.

April VendNet BLOG

Beverages have become an essential part of today’s work culture. Even project modules are broken down based on the amount of coffee involved. For most, a cup of coffee is a routine set in place to begin your day. You visit the coffee vending machine and “clink,” dunk your coin, and “whoosh” comes the beverage of your choice. It all seems so easy.   

Not always! There are countless reasons that cause the occasional hiccup in the local coffee vending machine. And much like an uncontrolled nuclear reaction, when the vending machine comes to a grinding halt, it leads to a chain reaction that ultimately ends with frustration and despair. 

Making sure that employees have access to the elixir is not really that difficult, though. Timely and periodic maintenance is the solution, similar to many other problems.  That is why it is necessary to learn ways to enhance and maintain your vending machines, especially your coffee vending machines. 

In this blog, we take a look at some of the common troubleshooting steps for clearing jams in coins and bill collectors that can create unwarranted drama around the caffeine corner. 

Clearing Jam in Coin Acceptor

There can be several reasons that may cause a jam in a Coin Acceptor. Wear and tear over the years, accumulation of debris, and blockage due to foreign objects can all hinder the normal functioning of the overall system.

A Red DIS flashing: Indication of possible obstruction in the coin discriminator 

If you come across a red DIS flashing light or cannot take coins from your Conlux MCM model coin mechanism, you may have encountered one of the possible scenarios that would require opening up a few of the parts.

A simple workaround is to gently open the cover behind the coin channel to examine for coin jams, obstruction, or other debris. If found, you could remove the block by sliding your finger across the coin channel. You’re good to go! 

Obstruction Beyond the Coin Channel Neighborhood

For obstructions in other parts of the coin mechanism, open the coin funnel and open the acceptor gate to clear out any obstacle you may find.  

Inspecting the Coin Cassette 

Periodic inspection of the coin cassette for obstruction or any misalignment is a healthy practice. Push down on the white finger tap to open the coin cassette. Ensure that the white slider is in the cassette and not lodged at the bottom of the mechanism. 

   

If the coin jam issue persists, you may have to remove the coin discriminator portion from the coin mechanism to examine other jams.

Clearing Jam from the Bill Acceptor:

Like the Coin Acceptor, you may occasionally have to clear note jams from the bill acceptors. Let us look at some common troubleshooting steps to help fix note jams.

Locating the Bill Collector 

Accessibility to the bill acceptor will vary based on the model of the vending machine. Ideally, you may require a manager pin or a passcode for access. The bill acceptor is housed inside the door. The number of light flashes across it indicates the issue with the bill acceptor.

Diagnostic Indicators
The varying rate of LED flashes points to the possible issues with the bill acceptor. For instance, continuous, slow flashes indicate failure of the unit and the need for replacement. Similarly, fast and continuous flashes mean that the stacker is full.

Troubleshooting

The first step is to unhook the LED housing from the main unit. Press up the metal pin and pull it outwards. Now inspect the unit for any debris or obstruction that could possibly be causing the jam. If any, remove the obstruction and hook the unit back in.

       

Locate a blue button on top of the bill acceptor. Push the blue button on top of the bill box toward the door to remove it. Inspect the compartment for jams in both the validation and the box. Flip open the blue color doors and check for any obstruction.

 

 

Normally, the steps should help clear out any obstruction and get the machine up and running. In the unlikely event that the self-troubleshooting doesn’t work, then you may reach out for additional support to Vendnet through 1-800-833-4411.

Setting Product Prices on Your Vending Machine

Starting out on your vending business venture can be overwhelming. In order to maximize the effectiveness and efficiency of your vending business, it is important to know the basics of your machine including how to operate it.  With Vendnet’s extensive library of brief instructional videos, you can become an expert in no time! 

For example, one thing that can be a little easier is setting the prices for the products in your machine. Follow the video below to learn how to adjust the prices of your Model 3589 vending machine in just a few simple steps.

Not all machines are going to work the same way. That is why we have put together a video for you to learn how to change the product pricing on Model 3561/3563 Vending Machines.

If you have any other questions about how to set the prices of your products, or just questions regarding your machine, please contact us at 1-800-833-4411. Our support team is always available to help you with your vending needs.

Bill Validator & Coin Mechanism Special

There’s little that is more frustrating as a vendor than being unable to receive your customer’s money.  And it’s equally as frustrating for customers wanting to purchase products from you machine! Your customer chooses an item or maybe two that they want from your machine but when they try to insert money, there is a jam or a faulty piece of equipment that prevents the sale. Old or unreliable coin mechanisms and bill validators simply aren’t worth keeping around. Vendnet’s Conlux Special gives you a good deal on replacing your coin mechanism or bill validator.

When you purchase a Conlux mech or Validator, Vendnet will accept ANY complete MDB mech or validator working or non-working for a credit to be issued upon receipt and inspection by Vendnet. Rebate form must be filled out completely and accompany the unit(s) you are returning for credit. Credit will not be given for unit(s) that are not accompanied by rebate form at the time of receipt by Vendnet. All units sent in to Vendnet for credit become the sole property of Vendnet and will not be returned. 

Units should be shipped to: 

Vendnet  

165 N 10th St 

Waukee, IA 50263 

Conlux is one of the most trusted and quality brands for bill acceptors and coin mechanisms in the vending industry. Their products are simple to use and highly reliable. Conlux offers 4-way bill acceptance and dual pellet sensing technology. 300 or 500 cash boxes with dual side entry doors are available as well. Call 1-877-4CONLUX(426-6589) or email conlux@vendnetusa.com for more information about this offer.

Greenlite Cashless System

Equipping your vending machine to receive cashless payments from credit cards and mobile phones is a no-brainer.  The Greenlite Cashless System not only allows you to receive cashless payments from credit cards and mobile phones, it also helps you organize your machines and keep track of payments and inventory. This video explains the Machine Sales page for a Greenlite account.

This tutorial video details how to set up Customers and Locations for your Greenlite Cashless System.

If you need any technical assistance with your vending machine or have more questions about Greenlite please contact Vendnet USA at 1-800-833-4411.

Motor Replacement Tutorial

The motor in your machine powers the coils to turn so that a product is vended from the tray. You may need to change out a motor in order to better service the coils that vend out your products. This tutorial from our video library walks through powering off your machine, removing a tray, replacing a motor and making sure the wires are hooked up correctly.

Vendnet is your one stop source for parts, service, and vending products, with 24 hour – 7 days a week online support for vending machine manuals or parts ordering. For all your vending needs, we are here to help. We are backed by 80 years of experience in the vending industry. Call us today at 1-800-833-4411