Category Archives: Vending Machine Coffee Products

The Importance of Proper Vending Machine Maintenance

Vending Machine Maintenance

The importance of proper vending machine maintenance is something that cannot be overstated enough. Not only do many businesses and organizations use vending machines as a reliable supplementary income, but many people depend on vending machines as an important part of their day at the same time. Medical vending machines help keep track of supplies moving in and out of a healthcare facility and therefore needs reliable vending. Even snack vending machines may be the necessary boost in energy that a student needs in between classes.

Vending Machine Service

When discussing vending machine maintenance, however, it’s important to pay attention to not just how often your machines are being serviced, but who is doing the service in the first place. In Salt Lake City, law enforcement officials recently released information about a man who they believed had broken into more than 40 different vending machines at grocery stores around the state. His activities stretched from West Jordan to Evanston to Cedar City and beyond.

The perpetrator most often targeted the types of vending machines that were situated in front of a grocery store rather than the machines which reside inside the store, due to the fact that he was less likely to be under some kind of surveillance. Detectives estimated that he obtained up to $350 from each incident and the total damage of his crime spree was over $33,000.

So how was this criminal mastermind able to target so many vending machines successfully? The answer is unfortunately simple: vending machine maintenance was contracted out to a third party at many of these businesses and employees just didn’t know who was supposed to be repairing them and when.

Because store employees had no idea how often their machines needed to be serviced or even what company was doing the servicing, this Utah man was able to cause $33,000 in damage and loss in just a few short months. This is just one example that underlines the point that vending machine repair and maintenance not only needs to be maintained regularly to keep things up and running, but to prevent criminals from taking advantage of a system.

The importance of proper vending machine maintenance is something that you should always be focused on. In addition to the fact that you want to make sure that all of your equipment is always functioning properly, failure to understand who is providing service or what they’re doing could lead to disastrous results – as over 40 vending machine owners in Salt Lake City recently discovered. These are the types of mistakes that you, your business and your customers cannot afford to make.

Ways to Prevent a Vending Machine From Taking Your Money Without Providing a Product

35586453_lAlmost everyone has lost money in a vending machine. You are thirsty or hungry for a snack and put your money in the slot. You may see a little waver of your item in the vending machine shelf, but it doesn’t drop. Your money is gone and you have nothing to show for it.

You may hit or kick the machine hoping to dislodge your item. You frantically push the coin return hoping to get your money back. Still nothing. All this hammering does is possibly damage the machine. There is also a risk that you can be seriously injured if you happen to dislodge the machine and it falls on you. On the other hand, there may be a way to prevent this frustration from happening again.

Advice to Customers

One secret to receiving your product and not losing your money lies in looking carefully at how the items are loaded in the machine before you make your selection. If the location of your item has one spiral, the front right corner of the package should fit in front of the spiral. If there are two spirals, the item should have both front corners in front of the spiral. If the corners are behind the spirals, the item will not get snatched and dropped into the tray.

Advice to Vending Machine Owners

If you are the owner of a vending machine, your customers may kick and hit and damage your machine when they lose their money and do not get their product. Some may even put an “Out of Order” note on the front of the machine which will lose you revenue as other potential customers walk away and do not buy anything.

Proper loading of the vending machine is vital to its functioning. Your employees or independent contractors who are charged with loading the machines must be sure to put the items in properly so the corners are aligned as they should be. If the loader is sloppy and puts the items in at an angle, your customers will lose their money, not get their product, possibly damage your machine and your vending machine business will lose revenue.

A Guide to Properly Stocking Your Vending Machine

23790142_lIn order to ensure your vending machine continues to earn money, stocking it regularly with new and sought after inventory is essential. A key to keeping your vending machine busy and profitable is knowing the proper stocking and maintenance procedures. The following information provides a guide to filling and maintaining your money-making vending machine.

The First Time Inventory

The most important fill is the very first one. The items you stock will either be well-received by the clients, or if there is quite a bit left when you return, you will know it is time to replace some of the items. It is a good idea to ask the owner of the vending machine location for preferred snacks that customers are most likely to purchase. While potato chips are typically popular, the store owner may have some other suggestions you never thought of. People are also more health conscious these days, so keep this in mind when stocking your inventory.

Arranging Your Vending Machine Inventory

It is important that you fill your vending machine with product and plenty of change in the change tubes. If a machine cannot give change, chances are your profits will fall significantly. When you stock your products, you should place smaller, lighter items at the front such as single serve soups, gum, and candy. Next, consider chip trays and then other nut and meat snacks. Also, try to keep most visible your best-selling items.

Maintaining Your Vending Machine

It is essential that you visit the vending machine frequently in order to provide needed maintenance. Be sure to check for any operational issues, such as error codes or blinking lights. Most machines provide diagnostic testing to provide you with information regarding overall vending machine operational health.

Also, check the coin mesh and bill collector to ensure they are plugged in and operating properly. If there is an issue you are unable to resolve yourself, you should call a technician. If necessary, the technician will provide you with the following services:

  • Software updates
  • Replacement of parts and components
  • Provide additional troubleshooting

Stocking your vending machine is definitely the bread and butter of your business. What you decide to put in the snack holders determines the amount of profit you can make. If you notice something does not sell well, it is at your discretion to change it and offer something more appealing. Remember, it may not make sense in the beginning to load two trays of chips, but for most vending machines these are top sellers, so you want to make sure you don’t run out. Keeping the tips here in mind will help ensure your vending machine remains profitable.

The Importance of and How to Properly Clean Your Coffee Vending Machine

coffeeNot only does the well-being of your office workers rely on the cleanliness of your vending machine, but it’s also required by law that you keep it clean and sanitized. Here’s a closer look at how to keep your vending machine clean.

Perform Maintenance Regularly

First and foremost, to keep your vending machine as clean as possible as well as to reduce the cleaning time, make sure to have it serviced regularly. No matter the products that you are dispensing from your machine, it should be both cleaned and restocked appropriately. An impaired functionality of your machine will only result in reduced professionalism as well as employee complaints.

Use Cleaning Settings

Many of today’s more modern vending machines, especially those that dispense customized beverages, come with their own cleaning settings. For example, a coffee vending machine needs to have its internal mixing bowls cleaning regularly with hot water. By using cleaning settings, you can rest assured that these bowls will be cleaned automatically. Much of the time, the cleaning settings on these machines can be accessed only by authorized individuals. You must make sure the appropriate employees have access to these settings.

Clean the Cooling Fans

Vending machines with fans need to have them dusted at least once a week. For vending machines that are in dusty areas, such as factories, more frequent dusting of these fans may be needed.

Clean the Spillage Tray

The spillage tray is the tray that can be touched by your employees when picking up their coffee or other vending products. This part usually has to be cleaned manually on a daily basis. With basic kitchen cleaner or vinegar, you can wipe down this tray and then reinsert it.

Descale Your Machine

No matter the cleaning features that your vending machine boasts, it is crucial that it be descaled and cleaned according to the amount of traffic that it normally sees. A machine that gets used over 20 times a day should be descaled and cleaned manually at least once a week. For machines that get used more than 100 times a day, daily cleaning may be needed.

The Takeaway

If you’re looking to stock your coffee vending machine, make sure to fill it with any of the delectable tastings offered through VendNet USA:

  • Soluble Vending tea
  • Value Blend Fresh Brew Coffee
  • Hot Chocolate
  • Freeze Dry Coffee
  • French Vanilla Cappuccino
  • Fresh Brew Decaf
  • And many more

Students Find 3 Year Old Drinks on Campus Vending Machines

MTN-Dew-938x535Proper vending machine maintenance is hugely important for a wide range of different reasons. For starters, vending machines are designed to be largely automated – as a result, a worker isn’t necessarily going to be around 24 hours a day, 7 days a week to fix issues as they arise. More than that, however, preventative maintenance is also necessary to help make sure that people don’t get ill from the items that they’ve purchased under the assumption of trust and proper vending machine maintenance. Case in point: a student at a university in the United States recently discovered a three year old item in a vending machine on his campus.

Gabby Pearson, a freshman at MTSU, was attempting to purchase a drink in one of the school’s many buildings in between classes. Luckily, she happened to check the expiration date before consumption. Though she was buying the drink in February of 2015, it had actually expired on June 17, 2012. As she took a closer look inside the bottle, she also discovered white mold.

In the case of the three year old soda on MTSU’s campus, the issue was one that was unfortunately preventable. All route representatives should be rotating and checking the contents of these machines at all times to help avoid these types of situations in the future. There are also a number of other preventative maintenance steps that should be taken to help keep these solutions running as efficiently as possible at all times.

An inventory of all parts should be kept, for example, to help make sure that technicians can repair any problem that arises with a vending machine without returning to their shop. Maintenance records should also be carefully kept to help clue people in on common and reoccurring issues, maintenance schedules and more. Vending machine officials should also practice regular communication so that everyone on a particular route is always up to date on when the contents of a machine were last refreshed, when the machine was last serviced and more moving forward.

Vending machine maintenance isn’t only important to help keep things running as smoothly as possible – it’s also a way to help make sure that people aren’t getting sick from the items that they’re buying. By keeping just a few key things in mind and following a few best practices, you can help keep your vending machines safe for anyone who puts their trust in them on a daily basis.

Despite Reports of Fraud, Apple Pay is Coming to 100,000 Coca-Cola Machines

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Currently, Coca-Cola accepts Apple Pay at more than 40,000 vending machines across the U.S. However, the company plans to expand the number of vending machines accepting Apple Pay to 100,000 by the end of 2015. Unfortunately, the horror stories of fraud within Apple Pay have left many people cautious about the use of near-field communications (NSF) devices in such machines. Reports of fraud in Apple Pay have left many wondering how fraud can be prevented when using the innovative payment option. However, the greatest error lies at the fault of bank verification processes and poor vending machine maintenance.

Banks and Apple Pay Verification

According to Micah Singleton of the Verge, Apple Pay data encryption has not yet been breached. However, bank verification methods are lacking in protecting personal information. In most cases, a bank will use a customer call as a verification method for the addition of a new credit or debit card to Apple Pay through ‘green and yellow” verification processes. During the initial phase of verification, or the “green path,” the bank receives and transmits personal identifying information about that person’s transaction history and other purchases. Afterwards, the bank calls the phone asking for the customer to provide the four numbers of his or her social security number. Unfortunately, the last four digits of a social security number are easily accessible to criminals who have stolen someone’s identity. As a result, the card gets added to a new Apple Pay account, and the information is taken. However, the use of Apple Pay at vending machines requires another level of security.

Importance of Proper Vending Machine Maintenance

Vending machines are usually located in unmonitored or “hidden” areas, and thieves have a notorious history of breaking into them. The NFC device within the machine allows for a new type of break in: a digital break in. In order to ensure thieves have not installed software or are accessing information gathered by the machine, vending machine manufacturers must create and adhere to a strict maintenance schedule. For example, the NFC device could be used to transmit credit card numbers to a nearby hacker; however, a diagnostic scan of the device would identify and remove such malware. Furthermore, vending machine parts, especially the NFC device, may need to be completely replaced as an added security.

As society moves towards a highly-integrated, digital world, the presence of criminals will only continue to grow. However, Coca-Cola’s decision to expand the use of Apple Pay in vending machines stands as testament to the security features of their machines and Apple Pay. Before placing blame on vending machine manufacturers or Apple for fraud, banks must improve their verification methods, and vending machine manufacturers must ensure machine maintenance schedules do not falter.

Photo Source: http://www.coca-colacompany.com/innovation/100-000-coke-vending-machines-in-north-america-will-accept-apple-pay-by-year-end

The #1 Spot for Your Coffee Vending Machine Product Refills

Coffee_time_(2410222127)Having a coffee vending machine in your business is one of the best ways to keep customers and clients happy at all times. You never have to worry about which employee forgot to brew another cup of coffee, for example, or how long a particular pot has been sitting out. At any given moment, someone is only seconds away from the type of fresh, hot and delicious coffee that will keep them propelled throughout the day.

After you purchase your drink vending machine, however, there are a few key things to keep in mind. For starters, you’ll have to purchase product refills on a regular basis to help keep the machine stocked as often as possible. Additionally, even the best designed machines will eventually develop issues and parts will sometimes need to be replaced. When you find yourself in those types of situations, there is only one online source that you need to remember: VendNet USA.

VendNet USA: The #1 Spot for Your Coffee Vending Machine Product Refills

Instead of trying to source all of the products you need through multiple distributors (and paying hugely inflated prices as a result), you can get everything you want and more through VendNet USA. The site offers a huge variety of different coffees, teas and other delicious hot beverages that will keep everyone as happy as possible at all times. The site offers great products like gourmet hot chocolate, soluble vending tea, premium fresh brew coffee and more. Everything that you could ever need is all conveniently located under one roof.

Ordering Your Items

Purchasing coffee vending machine refills, vending machine parts and other items on the VendNet USA site is a straightforward experience that will only take a few quick moments of your time. First, if you know the specific type of refill you’d like to purchase or the part you’d like to browse, you can enter its name or SKU into the “Search” box on the upper right corner of the screen. Once you locate the listing for the item you’re looking for, you need only to click the “Add to Cart” button to begin the checkout process.

If you’re looking for vending machine parts but aren’t quite sure where to start, you can use the “Parts Price List” hyperlink at the top of the screen. You can also click the “Search Catalog” button to gain access to more advanced search options that will help make finding specific items easier than ever before.

To browse our extensive collection of coffee vending machine product refills, click here.

Full Time Retiree Finds Part-Time Success in the Vending Industry

LTF_nful_1_28_vending02When Georgia resident Marty Lock retired from a lifetime of working in the telecommunications field, he refused to take on the normal role of retiree. He was anxious to continue working, but at his own pace and direction. He began a new venture, called Oasis Vending, in 2009 thinking that starting a vending machine business could be a satisfying part-time career for him.

His father, a full-time firefighter, operates a similar business, so Lock was already familiar with the ins and outs of operating a vending machine business of his own.  He started with three machines that dispense standard beverages and others that include microwaveable entrees. He has paid as little as $700 for a used vending machine and as much as $10,000 for another.

Lock credits his success to keeping things simple. He doesn’t have any contracts with vending machine manufacturers. This means he is responsible for any vending machine repair issues that arise, but at the same time he retains full control over the product in his machines. He also has very short term, 30-day non-binding agreements with the locations where his machines are placed. This arrangement works well for Lock and for his clients. According to Lock, “Most of them are just concerned with you taking care of the machine and responding to any issues that arise, if people don’t get their product.” Lock said that his most profitable machines are located in hotels. These vending machines produce the greatest revenues during conventions and seminars when customers are looking for a cold drink, hot coffee, or a quick snack between sessions.

Though it can initially be costly, Lock sees great value in retrofitting vending machines to accept debit and credit cards. According to Lock, “when you have a vending machine that will take a credit card, it increases the sales by 178 percent.”  Lock sees less value in the newer software that allows owner operators to remotely track their machine’s inventory and sales. He prefers a simple spreadsheet to keep track of his data, but admits that other owners are getting real-time data on their vending machines delivered straight to their laptops and smartphones.

Lock has become a huge proponent of the vending machine business due to the availability of reasonably priced equipment and repairs as well as the solid revenue margins offered by the business. According to Lock, “I tell people if I was a younger man, I’d seriously consider doing this full time.

Guide to Filling and Maintaining Your Vending Machine

Now that you have decided to start your fabulous vending machine business, you must take every step possible to ensure that your machine keeps earning you money. Knowing the proper procedures for stocking and maintaining your machine will cut down on your down time. The following is a guide to filling and maintaining your prize possession:

Gathering Information for the First-Time Inventory

Your first time inventory is your most important fill because it will tell you everything you need to know about how your clients’ customers are reacting to the selection. You will have to rely on your client to provide you with insight for your first fill. You will want to ask the store owner for the names of some snacks that his or her customers are likely to appreciate. Potato chips and Doritos are extremely popular, but the store owner may have some alternative suggestions for you.

Keeping close communication with the client is the most important aspect of running your business smoothly. You will want to ask the client to call you when the vending machine supply dwindles past a certain amount. Alternatively, you can check the Machine once a week to monitor the inventory.

Filling Arrangement Tips

You will need to fill all of your change tubes with nickels, dimes, quarters, etc. You can fill the change tube quickly as you crouch down. You will want to place gum and light candy in the front of the machine because they weigh the least amount. If you are using snack tray, you will want to follow a specific stacking order. Light items such as single-serve soups should go first. Next, you will want to fill two chip trays. Next, you will put in your trail mixes and jerky items. Finally, you will want to fill your M&Ms, Skittles and similar candies.

Maintenance Tips and Suggestions

Inspecting your machine frequently should be a top priority so that you can notice a necessary vending machine repair. You should check for signs of operational problems such as blinking lights and error codes. You can run the manufacturer’s diagnostic test on it once a week for good measure, as well. Next, ensure that your bill collector and your coin mesh is plugged in properly. You will need to call a technician if you find a problem that you cannot resolve. A reliable technician can perform the following vending machine repairs if necessary:

  • Perform a software update
  • Replace vending machine parts
  • Guide you in further troubleshooting

You will want to have machine-specific information when you contact the provider. You should have handy your vending machine’s make, model number, serial number and the error message that you are getting from it.

Be Prepared for Winter, Know Who to Call If Your Vending Machine Breaks Down

12235846_lWhen cold weather sets in, people want to drink more coffee and other hot beverages. When the usage of the coffee vending machine increases, more stress is put on the machine that can make it break down completely or work unreliably and that makes customers and machine owners unhappy.

Vending machine repair can seem like a shot in the dark for those who are not prepared. Who to call in your area, and can they be trusted? How to explain the problem? What if the machine needs parts? Where do you get them and what is a fair price? VendNet USA can solve those problems with vending machine parts  that are on-site and shipped out right away, and by helping locate a vending machine specialist for part installation and vending machine repairs. A coffee vending machine, with its 21st century options of coffee, cappuccino, teas, and many other hot beverages can only make money and keep people happy if it works properly.

VendNet USA is here to help keep vending machines with a variety of services:

Diagnosing services.

  • Parts list for nearly all vending machines on the market
  • A fully stocked parts department to facilitate getting parts shipped right away
  • Help in finding a certified repairman in your area
  • Technical assistance to assist in ordering parts

Other services from VendNet USA:

  • Assistance for owners fixing their own machine
  • Manuals for all kinds of vending machines, not only hot drink machines
  • A toll free number to answer questions and put owners in touch with the right people to get their vending machines fixed and working properly
  • VendNet USA also offers one-stop shopping for premium coffee, hot chocolate, cappuccino, tea, and hot beverage supplies, all at great prices.

VendNet USA is the solution for the vending machines that satisfy today’s coffee lovers.

Although these machines have been built tough, they are often abused by people in a hurry, and after a while, that abuse can add up. We have the technical expertise and the parts to help you get up and running in no time. If it’s a job you don’t want to try on your own, we’ll put you in contact with someone in your area that you’ll be able to count on to work on the job and get things up and running as soon as possible.

Whether you need parts to fix a machine yourself, manuals to know how to fix your machine, technical advice and assistance to help you decide if a self-repair is something you want to take on, or help in finding a qualified and reliable repairman to do the work for you, VendNet USA can help. With over 80 years in the vending industry, VendNet USA is available 24 hours a day, seven days a week with unbeatable online support and services.