Category Archives: Vending Machine Manuals

Your Vending Machine Just Broke. Now What?

Investing in a vending machine for your business was the smartest decision you’ve ever made, profit-wise. Your machine is performing great, revenues are up, your customers/employees are happy, and the machine looks really great in your lobby. Everything is running smoothly until one day, your machine just – stops.

Whether you’re still new to vending machine ownership or have been doing this for 20+ years, there are several ways to ensure your machine is up and running in no time. VendNet USA provides several simple solutions to fixing your machine as simply, safely, and cost-effectively as possible.

#1. Browse a Manual.

VendNet USA hosts an online library of manuals for several different machine models. Following the manuals step-by-step instructions is simple enough, but in many cases, a part of your machine must be replaced, which leads us to…

#2: Shop new Vending Machine parts.

Scan the VendNet USA Parts Price Catalog to find the parts you’re looking for. If the manual specified which part may need to be replaced, simply call/email/submit a form on our website and request the part. If you’re unsure of which part needs replacement, or if any parts need to be replaced at all, it’s time to reach out to…

#3: VendNet USA Technical Support.

Vendnet technicians are on call 8:00 a.m. – 5:00 p.m. (CT) Monday through Friday to assist you with any issues you may encounter with your vending machine. Please have your serial and model numbers available when calling. To better assist you, we request that you call from in front of the machine.

Servicing your vending machine on your own doesn’t have to be a daunting task. Any of the solutions outlined above should help set you on your way to getting your machine in top performance mode. VendNet USA is proud to provide these solutions to help business owner like you maximize their profits and minimize maintenance costs. Reach out to our team to learn more!


The Greenlite Cashless Solution to Increase Vending Machine Profits

GreenliteHeaderWhen it comes to boosting your profits, you will want to accept as many forms of payment as possible. Consumers who have the ability to pay according to various methods have a higher chance of becoming not only a customer, but a repeat one.

Did you know that one in five people don’t ever carry cash on them? That’s right, which means they can’t make a purchase if no other form of payment is offered; this ultimately lowers your profit potentials. Here are three important facts to remember to help you understand how valuable mobile payments are.

  • There are more than a billion transactions in the US each year that don’t involve cash.
  • Over the next few years, the transactions will increase by as much as 16 percent
  • Cashless workplace transactions total 27 percent on average, which is a 62 percent increase when compared to the past two years

With the Greenlite vending machine, you are able to customize your vending equipment so that multiple types of payment can be accepted. It also facilitates processes that reduce the costs of filling the equipment thanks to integrated remote reporting. Whether you have vending machines in your workplace or not, there are Greenlite services and equipment that can be extremely valuable to the overall profit levels. Once a cashless payment option is added to your vending machines, you will likely see a 15 percent increase.

Automated reporting allows you to receive alerts when maintenance needs to be performed on the vending machines. You will also enjoy being able to manage your vending machine transactions and payments online. Gone are the days of having to guess which products are selling best. Instead, you can track your vending data and then alter what they offer as needed.

If you’re looking for a vending machine maintenance service provider, please contact us today. We are ready to answer any and all of your questions related to the Greenlite cashless system.

Vending Machine Service School: Get an Education in Vending Operations

VendNet USA Vending Machine Service SchoolHave you always dreamed of owning your own business? Interested in having a career that offers excellent hours, flexibility, and income? Have you considered joining other vending machine operators as an owner and operator? Are you a current owner who would like the ability to better service your own machines? If so, we have good news for you. Class is in session!

Vending Machine School: An Education in Vending

Vending machine maintenance is a critical component of a vending business. Vending machines, while extremely reliable, can fall victim to ordinary wear and tear. Occasional replacement of vending machine parts will be necessary for any owner. The ability to handle these situations yourself, rather than employing an outside service, will protect your profit margins and increase your satisfaction in a job well done.

VendNet USA, a leading provider of vending machines and vending machine parts, is offering a two-day service school special at its Des Moines, Iowa offices. Classes will include repairs to snack, cold drink, cold and frozen food, and hot drink machines. School will be in session the following dates:

  • April 20-21, 2016
  • July 20-21, 2016
  • October 19-20, 2016

To make a reservation contact, VendNet USA at 1-888-VENDNET. The course fee is $195.00 per person and includes educational materials and lunch. Other travel and accommodation expenses are not covered. Group accommodations have been arranged at Wildwood Lodge and daily transportation to class will be provided. To make lodging accommodations, contact Wildwood Lodge at 844-538-6564 and mention Wittern Group Services to receive the special group pricing. You may choose to make your own accommodations at a different hotel, but you will need to provide your own transportation to class each day.

Register for class at least three weeks ahead of time and receive a free bill validator or coin mech repair.

Whether you are new to vending or a veteran vending machine owner, our service school will enable you to decrease operating and maintenance costs, thus increasing your vending machine profits. Download a registration form and get registered today.

Protect Your Vending Machine | Don’t Let a Robot Steal From It

Machines may not have risen up to destroy humanity as predicted in films like “The Terminator,” but make no mistake: they are definitely in the process of rising up to steal from our vending machines, with a little help from their human counterparts, too. One enterprising young French citizen has created a bold new type of robot that you should definitely be afraid of if you own, operate or generally depend on vending machines on a daily basis.

The Robot Thief

French YouTube star ioduremetallique has always had an interest in robotics and technology in general, but his recent postings show that he may have finally gone a bit too far. He invented a compact robot that, once inserted into a vending machine through the distribution slot, uses a levitating arm that essentially grabs a can of soda or other items and drops them down the vending machine – completely free of charge. He controls this robot via a gamepad, similar to the way your kids might control their Sony PlayStation.

Before you get too worried, let’s put things into perspective. Based on the sheer amount of time and money that he put into his creation alone, he would have to steal roughly 4,000 sodas (according to the experts at before he even approached any type of return on investment. He has indicated that he mainly started this little project just to see if he could, but the fact that he can is what has many vending machine providers worried.

Vending Machine Solutions

Even though would-be thieves are probably not going to start controlling an army of hugely expensive robots to steal the occasional free soda, it does underscore the importance of vending machine maintenance in general. If a vending machine is allowed to fall into a state of disrepair, it could suddenly be open to exactly this type of loophole. Vending machine repair in general is hugely important, not only to prevent against attacks from these types of robots, but also to close any software-related loopholes that may have been discovered since the machine went online. Inventory control software can also be used to alert you to a problem (like disappearing cans of soda, for example), allowing you to take steps to correct the issue as quickly as possible.

Between protecting your livelihood against people like ioduremetallique and continuing to maintain a high level of service for customers, to say that vending machine maintenance is important is something of an understatement.

The Importance of Proper Vending Machine Maintenance

Vending Machine Maintenance

The importance of proper vending machine maintenance is something that cannot be overstated enough. Not only do many businesses and organizations use vending machines as a reliable supplementary income, but many people depend on vending machines as an important part of their day at the same time. Medical vending machines help keep track of supplies moving in and out of a healthcare facility and therefore needs reliable vending. Even snack vending machines may be the necessary boost in energy that a student needs in between classes.

Vending Machine Service

When discussing vending machine maintenance, however, it’s important to pay attention to not just how often your machines are being serviced, but who is doing the service in the first place. In Salt Lake City, law enforcement officials recently released information about a man who they believed had broken into more than 40 different vending machines at grocery stores around the state. His activities stretched from West Jordan to Evanston to Cedar City and beyond.

The perpetrator most often targeted the types of vending machines that were situated in front of a grocery store rather than the machines which reside inside the store, due to the fact that he was less likely to be under some kind of surveillance. Detectives estimated that he obtained up to $350 from each incident and the total damage of his crime spree was over $33,000.

So how was this criminal mastermind able to target so many vending machines successfully? The answer is unfortunately simple: vending machine maintenance was contracted out to a third party at many of these businesses and employees just didn’t know who was supposed to be repairing them and when.

Because store employees had no idea how often their machines needed to be serviced or even what company was doing the servicing, this Utah man was able to cause $33,000 in damage and loss in just a few short months. This is just one example that underlines the point that vending machine repair and maintenance not only needs to be maintained regularly to keep things up and running, but to prevent criminals from taking advantage of a system.

The importance of proper vending machine maintenance is something that you should always be focused on. In addition to the fact that you want to make sure that all of your equipment is always functioning properly, failure to understand who is providing service or what they’re doing could lead to disastrous results – as over 40 vending machine owners in Salt Lake City recently discovered. These are the types of mistakes that you, your business and your customers cannot afford to make.

Check the Status of your Vending Machine from your Office or Smartphone

Your smartphone is no longer just a device that you can use to send messages to loved ones, play the occasional game while you wait for that important meeting to start or even access the Internet. Thanks to the rate at which mobile technology is developing, you can now use your smartphone to run your business – particularly if your business depends on vending machines. A number of new advancements have been made in recent years that allow you to check the status of your vending machine from your office or phone with just a few quick taps of your finger.

Vending Machine Repair Alerts

One of the major benefits of this type of advancement has to do with the type of information that you can see regarding the status of your vending machine from your smartphone. With the right service provider, a vending machine that is connected to the Internet will be constantly reporting on its status. You don’t just get to see whether it is “up” or “down” – if there is a problem, you can see exactly what is wrong and take immediate steps to fix it.

With cashless payment systems, you can also check to see how many sales a machine has made in a particular day, what types of items are selling out, what needs to be replenished and more – all from a device small enough to fit into your pocket.

VendNet USA & Greenlite

cashless vending greenlite

Greenlite, a new type of technology being shepherded by industry leader VendNet USA, is one of the primary examples of this type of technology in practice. Greenlite is a service designed to help make vending equipment not only more profitable but more convenient at the same time by implementing a cashless payment system. According to VendNet USA, the average machine sees a 15% increase in sales immediately after a cashless payment system is added.

In addition to the fact that it now makes it easier for consumers to pay for their items, it also helps reduce costs normally associated with filling equipment. No longer will a business owner need to make an “educated guess” regarding what types of products they should or should not be putting into their machine. With integrated remote reporting, they have access to actionable analytical information and can look at sale frequency of particular items, developing trends and more.

These are just a few of the ways in which you can check the status of your vending machine from your office or smartphone right now with the right service at your side. As technology continues to advance, it is truly exciting to think about the shape that these types of features will take just a few short years from now.

Ticket Vending Machine Mayhem Coming to a Halt

In May of 2015, metro customers in the New York City area were significantly inconvenienced when a series of outages at MetroCard vending machines made it difficult (and in certain situations downright impossible) to purchase the cards necessary to ride public transportation. The vending machines themselves still technically worked, but they were unable to properly process the payment options that customers needed to actually complete their transaction. Now, other providers are learning from the mistakes of New York City by offering ticket vending machines that are designed to address these types of issues.

In Rhode Island, for example, RIPTA has recently rolled out a series of vending machines in Kennedy Plaza that are designed to both address the issues that many travelers are facing and reduce lines and wait times at ticket windows at the same time. The RIPTA ticket vending machines accept both credit and debit card (but do not currently have a cash option at this time) and issue one day passes, seven day passes and two hour unlimited passes. Though these machines were only recently installed in the plaza, they are already yielding significant performance improvements across the board.

By far, one of the best ways to relieve or even completely eliminate ticket vending machine mayhem involves making sure that these machines are being maintained in the right way. Ticket vending machine maintenance schedules should always include a number of important elements, like offering alternative payment solutions if something is not currently operating in the way that it should be. If the credit card option goes down, for example, users should still be able to pay for their purchases with cash.

Instead of taking a machine offline that needs extensive repairs, substitute equipment should be ready to be swapped in at a moment’s notice. Expert advice should also be sought by the New York City Transit Authority, RIPTA and other organizations employing these machines to help keep down time at a minimum.

The ticket vending machines in Rhode Island are a massive step in the right direction for weary travelers everywhere. Instead of standing in long lines at a ticket window, customers can now purchase transit tickets on their own terms whenever they’d like. The Transit Authority indicated that they will be carefully monitoring the performance of these ticket machines in their current location in Kennedy Plaza and, if they prove to be a success, will soon roll them out in Pawtucket Transit Center and in other locations in the near future.


A Guide to Properly Stocking Your Vending Machine

23790142_lIn order to ensure your vending machine continues to earn money, stocking it regularly with new and sought after inventory is essential. A key to keeping your vending machine busy and profitable is knowing the proper stocking and maintenance procedures. The following information provides a guide to filling and maintaining your money-making vending machine.

The First Time Inventory

The most important fill is the very first one. The items you stock will either be well-received by the clients, or if there is quite a bit left when you return, you will know it is time to replace some of the items. It is a good idea to ask the owner of the vending machine location for preferred snacks that customers are most likely to purchase. While potato chips are typically popular, the store owner may have some other suggestions you never thought of. People are also more health conscious these days, so keep this in mind when stocking your inventory.

Arranging Your Vending Machine Inventory

It is important that you fill your vending machine with product and plenty of change in the change tubes. If a machine cannot give change, chances are your profits will fall significantly. When you stock your products, you should place smaller, lighter items at the front such as single serve soups, gum, and candy. Next, consider chip trays and then other nut and meat snacks. Also, try to keep most visible your best-selling items.

Maintaining Your Vending Machine

It is essential that you visit the vending machine frequently in order to provide needed maintenance. Be sure to check for any operational issues, such as error codes or blinking lights. Most machines provide diagnostic testing to provide you with information regarding overall vending machine operational health.

Also, check the coin mesh and bill collector to ensure they are plugged in and operating properly. If there is an issue you are unable to resolve yourself, you should call a technician. If necessary, the technician will provide you with the following services:

  • Software updates
  • Replacement of parts and components
  • Provide additional troubleshooting

Stocking your vending machine is definitely the bread and butter of your business. What you decide to put in the snack holders determines the amount of profit you can make. If you notice something does not sell well, it is at your discretion to change it and offer something more appealing. Remember, it may not make sense in the beginning to load two trays of chips, but for most vending machines these are top sellers, so you want to make sure you don’t run out. Keeping the tips here in mind will help ensure your vending machine remains profitable.

Despite Reports of Fraud, Apple Pay is Coming to 100,000 Coca-Cola Machines


Currently, Coca-Cola accepts Apple Pay at more than 40,000 vending machines across the U.S. However, the company plans to expand the number of vending machines accepting Apple Pay to 100,000 by the end of 2015. Unfortunately, the horror stories of fraud within Apple Pay have left many people cautious about the use of near-field communications (NSF) devices in such machines. Reports of fraud in Apple Pay have left many wondering how fraud can be prevented when using the innovative payment option. However, the greatest error lies at the fault of bank verification processes and poor vending machine maintenance.

Banks and Apple Pay Verification

According to Micah Singleton of the Verge, Apple Pay data encryption has not yet been breached. However, bank verification methods are lacking in protecting personal information. In most cases, a bank will use a customer call as a verification method for the addition of a new credit or debit card to Apple Pay through ‘green and yellow” verification processes. During the initial phase of verification, or the “green path,” the bank receives and transmits personal identifying information about that person’s transaction history and other purchases. Afterwards, the bank calls the phone asking for the customer to provide the four numbers of his or her social security number. Unfortunately, the last four digits of a social security number are easily accessible to criminals who have stolen someone’s identity. As a result, the card gets added to a new Apple Pay account, and the information is taken. However, the use of Apple Pay at vending machines requires another level of security.

Importance of Proper Vending Machine Maintenance

Vending machines are usually located in unmonitored or “hidden” areas, and thieves have a notorious history of breaking into them. The NFC device within the machine allows for a new type of break in: a digital break in. In order to ensure thieves have not installed software or are accessing information gathered by the machine, vending machine manufacturers must create and adhere to a strict maintenance schedule. For example, the NFC device could be used to transmit credit card numbers to a nearby hacker; however, a diagnostic scan of the device would identify and remove such malware. Furthermore, vending machine parts, especially the NFC device, may need to be completely replaced as an added security.

As society moves towards a highly-integrated, digital world, the presence of criminals will only continue to grow. However, Coca-Cola’s decision to expand the use of Apple Pay in vending machines stands as testament to the security features of their machines and Apple Pay. Before placing blame on vending machine manufacturers or Apple for fraud, banks must improve their verification methods, and vending machine manufacturers must ensure machine maintenance schedules do not falter.

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Full Time Retiree Finds Part-Time Success in the Vending Industry

LTF_nful_1_28_vending02When Georgia resident Marty Lock retired from a lifetime of working in the telecommunications field, he refused to take on the normal role of retiree. He was anxious to continue working, but at his own pace and direction. He began a new venture, called Oasis Vending, in 2009 thinking that starting a vending machine business could be a satisfying part-time career for him.

His father, a full-time firefighter, operates a similar business, so Lock was already familiar with the ins and outs of operating a vending machine business of his own.  He started with three machines that dispense standard beverages and others that include microwaveable entrees. He has paid as little as $700 for a used vending machine and as much as $10,000 for another.

Lock credits his success to keeping things simple. He doesn’t have any contracts with vending machine manufacturers. This means he is responsible for any vending machine repair issues that arise, but at the same time he retains full control over the product in his machines. He also has very short term, 30-day non-binding agreements with the locations where his machines are placed. This arrangement works well for Lock and for his clients. According to Lock, “Most of them are just concerned with you taking care of the machine and responding to any issues that arise, if people don’t get their product.” Lock said that his most profitable machines are located in hotels. These vending machines produce the greatest revenues during conventions and seminars when customers are looking for a cold drink, hot coffee, or a quick snack between sessions.

Though it can initially be costly, Lock sees great value in retrofitting vending machines to accept debit and credit cards. According to Lock, “when you have a vending machine that will take a credit card, it increases the sales by 178 percent.”  Lock sees less value in the newer software that allows owner operators to remotely track their machine’s inventory and sales. He prefers a simple spreadsheet to keep track of his data, but admits that other owners are getting real-time data on their vending machines delivered straight to their laptops and smartphones.

Lock has become a huge proponent of the vending machine business due to the availability of reasonably priced equipment and repairs as well as the solid revenue margins offered by the business. According to Lock, “I tell people if I was a younger man, I’d seriously consider doing this full time.