Category Archives: Vending Machine Services

Vending Machine Service And Repair – A Complete Guide

VendnetUSA.com Vending Machine Service And Repair - A Complete Guide

If you have a vending machine in your business, you want it to work as intended. Not only is it an inconvenience for you and your customers if it breaks down, but you also lose out on sales. There are certain vending machine repairs that you may handle yourself rather than spending time and resources on technical support. 

Minor challenges to deal with in a vending machine. Here are a few minor issues that you may fix without the need for technical support. 

  • Improper Ventilation: A vending machine requires airflow. It’s best to keep it 5-6 inches away from the wall. Because some beverages, such as diet drinks, can freeze at high temperatures, make sure the thermostat is set appropriately. Temperatures of 35-40 degrees Fahrenheit are recommended. If a machine occasionally jams, it’s almost certainly due to temperature.
  • Stuck Coins: First thing to do is to see if any slots are empty. If the items are not present, the machine will return the money to the vendor, indicating that there is a jam. If items are available, you must clear the blockage if coins are not returned. Remove all cans and other goods before replacing them. Also, make sure the wheels are in good functioning order. These two critical checks should solve the issue. 
  • Not accepting bills: If your vending machine refuses to accept bills, there are two possibilities. There isn’t enough change in the machine, or the dollar validators are damaged. You’ll likely need to replace any loose dollar validators. Check it two or three times to make sure it’s operating correctly.

Vending machine maintenance is crucial and periodic checks have numerous advantages. All the little inspections will simplify your vending machine operation while saving you time. Routine inspections will reduce downtime, which will help your company gain a good reputation. 

There’s a lot you can do to ensure your vending machines are running at full capacity for as long as possible. In case of difficulties before contacting a professional, we recommend trying a few things to fix your vending machine on your own. 

Test to see if all the selections are working

When a food or beverage is selected, it is intended to drop down within seconds. If it doesn’t, be prepared for one disappointed customer.

You may wonder who appears to be the culprit of this unfortunate incident. There might be several reasons, but the most common is a defective motor. Make sure you test each product you choose. Press every motor switch to discover if a single-engine is faulty or if the machine as a whole is malfunctioning.

Perform an immediate power check

Although it may be a simple task, many vending machine operators fail to check the power supply. If the power supply for your vending machine is an issue, keep in mind that it features dollar bill slots, coin mechanisms, and control boards that all require electricity to operate. The device will not work if the circuit is tripped or the cable is disconnected.

Before you do anything, make it a practice to examine the product first. You don’t want to waste money on unnecessary expenditures only to discover that the connections are the only ones at fault.

Keep vending machines level during repairs

Positioning the vending machine on a flat surface is another easy repair for the most frequent vending machine problems. Otherwise, the entire vending process may be disrupted, resulting in products not dropping down. It can also prevent you from making necessary changes to the vending machine. 

Ensure the money path is clear 

The money mechanics of these vending machines will become soiled with everyday use. When cash and coins are inserted into the machine, filth and dust are left behind, accumulating over time.

To avoid difficulties, make sure you clean the money slots regularly. This can be done by using a paper towel or a damp cloth. Remove the top half of the coin slot to make clearing it more manageable and ensure the passage is free. If you don’t, your coins could get struck and your purchases may be rejected. When should the money pathways be cleaned? Cleaning them every time you collect your earnings is a good practice.

Organize items appropriately

Many vending machines have drinks or snacks that drop when you select them. It’s not adequately organized if they don’t drop down smoothly. Remove the motor cover and press each motor switch one time to test the selection. This starts the vending machine so you can observe whether there’s a problem with one of the motors or the machine itself.

When Should You Call a Professional?

It’s alright to admit failure and ask for help if you’ve tried a few things and nothing appears to be working. Calling experts who can maintain and repair your vending machines are readily available. While most fixes are easy, others may be beyond your knowledge or capabilities. When that time arrives, take a step back and let the experts look into it so you can get your vending machine back up and running quickly.

Do you want to find out more? Contact Vendnet today by calling 1-800-833-4411.

How can preventive maintenance of your vending machines help you sleep better

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Why Preventive Maintenance For Your Dispensing Machine?

Dispensing machines are tough cookies. They can handle everything from tampering attempts and inclement weather conditions to unintended product abuse. Yet, they need to be inspected, calibrated, and serviced at the appropriate intervals to ensure minimal downtime and a great experience for the customers. 

What Are The Advantages Of Preventive Maintenance?

  • Fewer/No Breakdowns – a well-maintained machine has fewer chances of halting operations mid-vend during peak traffic hours.
  • Reduced Repairs & Services Costs now, we could imagine that rare scenario where repairs are needed. A routinely checked machine will have you coughing up far less in terms of spare part replacements.
  • Consistent Customer Experience – your dispensing machine plays multiple roles for recurring visitors. You must help maintain the same levels of efficiency for customers as the day you unwrapped the vendor.
  • Increased Cash Flow & Profits – All of these add up to a reduced bottom line and more topline. 

What Tasks Are Covered Under Preventive?

  • Perusing Product Literature: Checking the product and service manuals is the easiest and most effective first step towards preventive maintenance. Even if you do not read it cover to cover, some call-outs are intended to be at the top of your mind. 
  • Maintaining Logs: Checklists require updated data to be compared against to be effective. Logs are the answer here and go a long way in helping with preventive maintenance. Logging also helps keep track of high-impact factors such as water consumption, units of electricity consumed, the time taken to vend items, etc. This approach helps address many avoidable and recurring problems by – 
    • Understanding Cause & Effect: If your coffee dispensing machine requires more water for the same number of vends, the filters likely need to be cleaned. 
    • Identifying Deviations: maintaining logs helps identify the sweet spot in terms of running costs and helps flag down deviations. For example, consider a 29 Selection combo vending machines that require 216 electric power units for 24/7 operations in a month. If your consumption exceeds this substantially, this needs to be checked out.
  • Order Original Parts: Vendnet is your trusted supplier of quality spare parts, and there are few if no parts that we do not have in stock.  
  • Track Feature Usage: Operational wear and tear impacts components differently. For example, the coin validator, motor mechanism, etc., must be checked more frequently than others. 
  • Bringing In Expert Help: dispensing machines are a long-term investment, so it would be best if you were confident about the technicians who worked on them. Vendnet is at your disposal with its 90 years of experience in servicing dispensing machines.

What Is Preventing You From Doing Preventive Maintenance?

However, the biggest question is what exactly prevents you from doing maintenance activities. Is it bandwidth, maintenance costs, access to information, or would you like to see a more compelling business case to invest in preventive maintenance?

Whatever the case is, we highly recommend you get in touch with us because –

  1. If the reason is time or bandwidth – our training videos cover multiple aspects of preventive maintenance in setup videos, certainly worth your time.
  2. If you think the cost of routine maintenance is expensive, please talk to us – you might be surprised by the things you could accomplish by just hopping on a call with our experts. 
  3. If you have the time and inclination to perform routine maintenance and just require access to information, then visit the Vendnet website. We are the one-stop-shop for all things related to dispensing machine service, spares, and maintenance.
  4. And if you want to see a more compelling business case – we recommend you keep tabs on the cost of lost profits due to avoidable downtime.

For more information about Vendnet and how we can help you, give us a call at 1-800-833-4411.

Understanding Greenlite Alerts

One of the advantages of installing Greenlite on your machine is that it gives you data about all of your machines in one location, as opposed to going to each machine to receive that data. You have access to sales information and inventory data. It also alerts you about issues that your machine may be having, eliminating hours of frustration trying to diagnose an issue.

One alert you may run across is an alert regarding bills and coins. Don’t risk losing out on sales, just because your machine is jammed. The video below will walk you through how to access the alert information, what the alerts mean and how to fix the bill jam in your machine.

 

Another alert you may receive from Greenlite is an inventory alert. This is put in place to alert you when inventory in your machine is running low. You can decide when you receive this alert, whether it be when you are down to five products or when you are down to one. It all has to do with personal preference.

The final video will walk you through additional alerts you may receive from Greenlite. These include battery alerts, DEX alerts and temperature alerts. It also walks you through how to fix these issues.

If any other issue arises, whether it is with Greenlite or general vending problems, check out our extensive video library or contact us at 888-836-3638.

Loading Your Snack Machine

Knowing how to properly load snacks in your vending machine is essential for your machine to run smoothly. Items that are not loaded correctly can become caught in the coils and lead to unhappy customers. We have put together the video below to help you learn how to load bagged items in your vending machine.

 

VendNet has a library of videos to help you learn the ins and outs of your machine, including additional videos to help you properly load your vending machine. If you have additional questions, give us a call at 1-800-833-4411 or email us at service@vendnetusa.com.

Your Vending Machine Just Broke. Now What?

Investing in a vending machine for your business was the smartest decision you’ve ever made, profit-wise. Your machine is performing great, revenues are up, your customers/employees are happy, and the machine looks really great in your lobby. Everything is running smoothly until one day, your machine just – stops.

Whether you’re still new to vending machine ownership or have been doing this for 20+ years, there are several ways to ensure your machine is up and running in no time. VendNet USA provides several simple solutions to fixing your machine as simply, safely, and cost-effectively as possible.

#1. Browse a Manual.

VendNet USA hosts an online library of manuals for several different machine models. Following the manuals step-by-step instructions is simple enough, but in many cases, a part of your machine must be replaced, which leads us to…

#2: Shop new Vending Machine parts.

Scan the VendNet USA Parts Price Catalog to find the parts you’re looking for. If the manual specified which part may need to be replaced, simply call/email/submit a form on our website and request the part. If you’re unsure of which part needs replacement, or if any parts need to be replaced at all, it’s time to reach out to…

#3: VendNet USA Technical Support.

Vendnet technicians are on call 8:00 a.m. – 5:00 p.m. (CT) Monday through Friday to assist you with any issues you may encounter with your vending machine. Please have your serial and model numbers available when calling. To better assist you, we request that you call from in front of the machine.

Servicing your vending machine on your own doesn’t have to be a daunting task. Any of the solutions outlined above should help set you on your way to getting your machine in top performance mode. VendNet USA is proud to provide these solutions to help business owner like you maximize their profits and minimize maintenance costs. Reach out to our team to learn more!

 

The Greenlite Cashless Solution

In this tech-first society, it’s critical to accommodate the growing need for cashless operating systems for your customers. Credit card purchases have almost fully eclipsed cash purchases, and it’s crucial for you to update purchasing options across all areas of your business to keep up with customer demand and the competitive business climate. This rings particularly true for vending machines.

Vending machines have long been associated with fishing through your pockets for spare change – that ends today! VendNet USA is pleased to offer the Greenlite cashless solution to bring your business up-to-date in the credit-first world. Other than the obvious benefit of allowing customers to make vending machine purchases with their cards instead of cash, there are several other benefits of placing the Greenlite apparatus on your compatible machines:

  • The machine is completely secure: no chance of hard cash theft
  • 24/7 management capability: from any location.
  • Machine sales tracking: what items are doing well and should be restocked? What items should you no longer order?
  • Integrated cash and cashless reporting: get up-to-date reports of cash AND cashless inflow
  • Alerts for machine health and status: Is your machine experiencing difficulties? You’ll know right away.
  • Daily bank deposits: receive your daily cash into your account immediately!

…and more.

Interested in the Greenlite Cashless system? We’d be pleased to walk you through additional benefits, pricing, installation and more! Get in touch with our team today.

Preventative Maintenance of Vending Machines Can Increase Profits

It’s no secret that the best medicine is preventative. This is true for the health, finance, construction, and vending industries; almost every industry can benefit from preventing issues before they actually occur.

Once you purchase or lease a vending machine, maintaining it is the next step in ensuring your profits are going to stay healthy. Maintaining your vending machine can help with decreasing the number of emergency calls you make to last minute repair people. While some emergency calls are unforeseeable, regular maintenance utilizing prevention techniques will help to drive down surprise costs.

Everyone’s goal is to maximize revenue, so we’ve developed a quick list of preventative measures anyone can take to preserve your profit margins:

Stop Predictable Problems:

Prevention is key to avoiding bigger problems. We all know a cheeseburger a day is not exactly prevention for heart disease, but eating more vegetables is preventative for your health. Take preventative measures again predictable problems, like for example changing the water filters in your coffee vending machine, or cleaning the bill acceptor to avoid jamming. Clean the compressor on cold or frozen food dispensers.

Sharpen your repair skills: Learning how to take care of vending machines is so easy now. We offer vending machine repair and technician classes where you can stay up to date on keeping your machine on track. If you opt not to do it yourself, staying in good communication with a reliable technician is a huge proponent in saving money on the repairs that are out of your scope.

Keep maintenance records: Just like any other industry, there are parts and bits that are used in the operation of your vending machine business that need to be replaced, and that have a certain lifespan. You have to know when certain products are low and about to expire, keeping good records of these things can certainly prevent the need to replace them more often, since you will not be purchasing unnecessary additional replacement parts.

Your team at Vending.com is here to help you with all your vending machine repairs. Contact us by phone at 1-888-836-3638 or web today to get started!

 

 

The Top 4 Tips for Opening a New Vending Location

What does it take for a vending location to succeed; that is, to create and sustain sales? Having the right location isn’t the only factor, though it does help. Having a terrific product is also helpful, but that alone won’t guarantee growth.  The newest, flashiest machines with the latest technology can also be a draw. Having a dedicated and professional staff for vending machine repair and maintenance is also important. Ultimately, a successful vending location has all these and more. Neglecting even one area may result in failure. Here are our tips, garnered from years of achievement and profit with vending machines.

  • Have a well researched location to meet your needs. Whether your business model is focused on a high traffic area or on repeat business, it’s vital that you know what your business goals are before you select a location, not the other way around.
  • Offer the best product your customers want. This seems somewhat obvious, but there is a subtle difference between the best products your customers want and the best products available. Knowing your consumer base, their spending habits, and their shopping predilections can prevent you from making an inconvenient and costly mistake in stock.
  • Take advantage of technology, not the other way around. From cash-free payment options to wireless enabled stocking and sales stats, the amount of data available to a vending machine operator is greater than any other time in history. Getting bogged down in this much information is a real concern, as is trying to launch fancy technological advances in locations that may not have the right user base.
  • Maintenance saves money. While every item we own may break at some point in its life, the value of preventive vending machine repair and maintenance cannot be overstated here. A broken machine is at best a fancy column to lean on, and at worst can actually cut into your bottom line.

Ultimately, your success, achievements, and profit as a vending machine owner or operator is limited only by the amount of research, diligence, and elbow grease you are willing to put in. That’s part of what makes vending machines such an appealing line of business–the ability to dictate your own business and results.

Maintaining your Vending Machine: Best Practices

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You’ve managed to secure the perfect spot for your new vending machine and loaded it up with goodies and change. Now you just sit back and wait for profits to roll in, right? Not exactly. The reality is that managing vending machines is an ongoing, if not daily, process. We’ve spoken to industry experts and long time owners about what constitutes the best practices. The following are recommended steps for ongoing vending machine maintenance.  

  • Regularly Scheduled Restocking and Cleaning. It seems obvious that machines need to be supplied in order to sell products, but the reality is deeper than that. Consumers are more likely to patronize a well-stocked machine than one that visually appears to be nearly depleted. Furthermore, those regular stockings are opportunities for quick once-overs for cleanliness and observation of any subtle mechanical issues.
  • Maintenance–Even if No Issue is Apparent. Vending machine repair is a specialty service; however, even if your machine doesn’t display any problems, it may still need annual care to remain in peak functional order. Proactive responsibility can save time and money on future vending machine repair.  
  • Continuous Location Research. Some vending machine owners find a prime site and then never do any follow up on the area. Businesses change, rezoning occurs, and then suddenly their previously successful locality is now a dead zone.
  • Inventory Tracking and Analysis. With the bevy of options to consumers now available, it’s vital that an effective vending machine purveyor stays on top of their own stock trends as well as new items in the field. If you simply restock all the same products, week after week, without examining your sales data, you are neglecting a valuable source of information! For example, in a snack machine in a school, no nut products were sold for five months because the school had a new allergen policy. If the vendor had noticed this trend after the first few weeks, more appropriate replacement products could have been selected, and less revenue may have been lost.

None of these recommendations alone will guarantee a financial improvement in your vending product. However, by following them, you can improve your business practices and thus your potential for success. For more ideas on how to grow your commercial vending enterprise, check out our blog.