Category Archives: Vending Machine Warranty

Maintaining your Vending Machine: Best Practices

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You’ve managed to secure the perfect spot for your new vending machine and loaded it up with goodies and change. Now you just sit back and wait for profits to roll in, right? Not exactly. The reality is that managing vending machines is an ongoing, if not daily, process. We’ve spoken to industry experts and long time owners about what constitutes the best practices. The following are recommended steps for ongoing vending machine maintenance.  

  • Regularly Scheduled Restocking and Cleaning. It seems obvious that machines need to be supplied in order to sell products, but the reality is deeper than that. Consumers are more likely to patronize a well-stocked machine than one that visually appears to be nearly depleted. Furthermore, those regular stockings are opportunities for quick once-overs for cleanliness and observation of any subtle mechanical issues.
  • Maintenance–Even if No Issue is Apparent. Vending machine repair is a specialty service; however, even if your machine doesn’t display any problems, it may still need annual care to remain in peak functional order. Proactive responsibility can save time and money on future vending machine repair.  
  • Continuous Location Research. Some vending machine owners find a prime site and then never do any follow up on the area. Businesses change, rezoning occurs, and then suddenly their previously successful locality is now a dead zone.
  • Inventory Tracking and Analysis. With the bevy of options to consumers now available, it’s vital that an effective vending machine purveyor stays on top of their own stock trends as well as new items in the field. If you simply restock all the same products, week after week, without examining your sales data, you are neglecting a valuable source of information! For example, in a snack machine in a school, no nut products were sold for five months because the school had a new allergen policy. If the vendor had noticed this trend after the first few weeks, more appropriate replacement products could have been selected, and less revenue may have been lost.

None of these recommendations alone will guarantee a financial improvement in your vending product. However, by following them, you can improve your business practices and thus your potential for success. For more ideas on how to grow your commercial vending enterprise, check out our blog.

The Greenlite Cashless Solution to Increase Vending Machine Profits

GreenliteHeaderWhen it comes to boosting your profits, you will want to accept as many forms of payment as possible. Consumers who have the ability to pay according to various methods have a higher chance of becoming not only a customer, but a repeat one.

Did you know that one in five people don’t ever carry cash on them? That’s right, which means they can’t make a purchase if no other form of payment is offered; this ultimately lowers your profit potentials. Here are three important facts to remember to help you understand how valuable mobile payments are.

  • There are more than a billion transactions in the US each year that don’t involve cash.
  • Over the next few years, the transactions will increase by as much as 16 percent
  • Cashless workplace transactions total 27 percent on average, which is a 62 percent increase when compared to the past two years

With the Greenlite vending machine, you are able to customize your vending equipment so that multiple types of payment can be accepted. It also facilitates processes that reduce the costs of filling the equipment thanks to integrated remote reporting. Whether you have vending machines in your workplace or not, there are Greenlite services and equipment that can be extremely valuable to the overall profit levels. Once a cashless payment option is added to your vending machines, you will likely see a 15 percent increase.

Automated reporting allows you to receive alerts when maintenance needs to be performed on the vending machines. You will also enjoy being able to manage your vending machine transactions and payments online. Gone are the days of having to guess which products are selling best. Instead, you can track your vending data and then alter what they offer as needed.

If you’re looking for a vending machine maintenance service provider, please contact us today. We are ready to answer any and all of your questions related to the Greenlite cashless system.

In Need of Replacement Parts For Your Vending Machine? You’ve Come to the Right Source

vending machine service and repairYour vending machine is the bread and butter of your business, so you would want to ensure that it works appropriately for all of your customers. Customers love to have access of the foods, drinks and products that they need. They like to know that they can walk up to the vending machine, place their funds in it, and then have what they so desire. As a business owner, you can ensure that your customers stay delighted by having access to working vending machines. VendNet USA can ensure that you never have a moment that you are not providing top-notch services to your visitors and guests.

VendNet USA is a longstanding provider of vending machine parts, vending machine replacements and service. Certified technicians can come out and tend to the simplest vending machine repair needs. They are well-versed in vending machine maintenance and vending machine repairs. They can diagnose any issue you may be having, and they can make sensible suggestions to have your machine failure prepared in the quickest time frame. The best thing about VendNet USA specialists is that they are available 24 hours a day and seven days a week. That means your business does not have to lose money just because the machine breaks down after midnight. You can count on the Vendnet USA staff members to run to the rescue at any time.

Vendnet USA has a wide assortment of parts for various vending machines. You can speak with the vender for some of the products that go in the vending machines, as well. Coffee products are available from the company. You can order French roast coffee, Cappuccino and French Vanilla if your business requires you to have coffee in the morning for you guests.

The repair items and parts that you can find through VendNet USA vary. You can seek parts and products such as clamps, bushings, chains, fuses, fans, counters, gaskets and the like. One of the trained mechanics or technicians can install your parts, or you can order the parts without the installation. The company provides a reliable warranty on every part that you purchase from it. The president of the company also offers an extended warranty for three additional months to anyone who completes the lengthy warranty questionnaire. You can rest assured that the company will take care of you if something goes awry with the parts you have purchased.

Technical support is available at all times, as well. Additionally, the company provides you with the technical support that you need at all times. All you need to do is call the dedicated number and have your questions answered.

Avoiding Scams: Choosing the Right Vending Machine Manufacturer

Avoid Vending Machine Scam

Photo credit: http://www.dallasnews.com/

In recent vending machine news, reporter Dave Lieber described his experience with vending machine manufacturer and re-seller, Planet Antares. In 2010, Mr. Lieber attended a conference advertised as a “Free Franchise & Home Business Conference” in Texas. Lieber describes the hour-long Planet Antares sales pitch as “cunning.” When they unveiled the Office Deli vending machine, Lieber snapped a picture of the machine and, as a result, was immediately ejected from the conference and the hotel where he was staying. Six years after the conference, many of the cheaply made Office Deli vending machines are still in the original packaging, unused and unable to be sold by their disappointed owners.

How to Avoid Vending Machine Scams

Unfortunately, scams have long existed. From pyramid and Ponzi schemes to online phishing and identity theft, crooks are diligent in reinventing themselves so as to evade detection and punishment. No matter their guise, with some diligent work on your part, you can avoid the scammers and choose the right vending machine manufacturer. We have a few tips on how to see through a con and avoid a scam:

  • Work with a company with an established history. While some businesses can operate wholly online, a vending machine company is not one of them. Even a newer vending machine services company will have a physical location and home base. A company that has been around for years, or even decades, will have an established history of customer service.
  • Research the potential company — deeply. While a cursory Google search is a good place to start your research, it should not be the only tool you use. Look for actual news articles on your target company as well as tried and true consumer protection sites such as the Better Business Bureau to get a more accurate picture of the business.
  • Avoid companies who behave as if they have something to hide from you. A legitimate company is knowledgeable about and proud of their history. When a company seems like it is trying to hide something, it probably is.
  • Avoid overly aggressive salespeople. While successful salespeople are generally known for their customer oriented extroverted nature, those who are truly aggressive and badgering may be peddling an inferior product.
  • Visit or call on actual clients of the company. As always, when possible, the best reference is that of a current or former customer.

Working with VendNet USA

VendNet USA is a part of the larger company Wittern Group, which has been in business for over 80 years. We have an established history of customer service and excellence. We provide vending machine services and parts that will keep your machines operating at maximum efficiency. With a fully stocked parts department, we can provide fast, reliable shipping anywhere in the world. Our number one goal is to provide the best possible customer service to all of our customers whether they own one machine or one hundred vending machines. Contact us today to see how we can help you with your vending business.

Clean Water Vending Machines to Replace Water Fountains

Clean Water Vending Machines
Photo Source: http://www.fastcoexist.com

When you think of a vending machine, you probably call to mind images of large units that dispense any number of sugary drinks or snacks. What you might not think about is a vending machine that dispenses clean drinking water on command, but that’s exactly what one vending machine manufacturer hopes to change. The Wittern Group is hoping that its new controlled dispensing solutions will prove so popular with people looking for clean drinking water that they could entirely replace water fountains in the near future.

The Benefits of Clean Water Machines

The benefits of a clean water vending machine are numerous, particularly as a public and environmental service. Not only are manufacturers hoping that they’ll replace water fountains, but also the need for bottled water in many major markets. Bottled water may be convenient, but it represents a number of environmental and material hazards that we cannot afford to ignore any longer.

Additionally, clean water vending machines may prove to be much more reliable than traditional bottle-filled machines. These machines are connected to the public water system, essentially guaranteeing that they will never “run out” of stock.

Steps to Obtain Approval

In order for a vending machine company to provide such water-related services to the public, however, a number of important steps are involved. Though requirements will vary slightly based on jurisdiction, the broader strokes are always the same. In Massachusetts, for example, any water vending machine will have to be first submitted to the Executive Office of Energy and Environmental Affairs in Boston for a lengthy review and approval process. A complete description of the new technology will need to be provided, documentation outlining all plumbing and schematics must be included and a copy of the operational and vending machine maintenance manual will also be necessary.

Third party approval will also be required by an agency that has been certified by the MassDEP, with the NAMA (National Automatic Merchandising Association) being just one of many examples. The site that the vending machine will be located at will have to be properly registered, as will the unit itself as a component of the public water system.

With advanced solutions such as these, vending machine repair becomes even more important. When a vending machine becomes your premier and trusted source for something as important as clean drinking water, fixing any issues and performing regular maintenance are even more essential to its continued survival than ever before. If these clean water vending machines continue to grow in popularity, the days of water fountains and even bottled water may very well be numbered.

Check the Status of your Vending Machine from your Office or Smartphone

Your smartphone is no longer just a device that you can use to send messages to loved ones, play the occasional game while you wait for that important meeting to start or even access the Internet. Thanks to the rate at which mobile technology is developing, you can now use your smartphone to run your business – particularly if your business depends on vending machines. A number of new advancements have been made in recent years that allow you to check the status of your vending machine from your office or phone with just a few quick taps of your finger.

Vending Machine Repair Alerts

One of the major benefits of this type of advancement has to do with the type of information that you can see regarding the status of your vending machine from your smartphone. With the right service provider, a vending machine that is connected to the Internet will be constantly reporting on its status. You don’t just get to see whether it is “up” or “down” – if there is a problem, you can see exactly what is wrong and take immediate steps to fix it.

With cashless payment systems, you can also check to see how many sales a machine has made in a particular day, what types of items are selling out, what needs to be replenished and more – all from a device small enough to fit into your pocket.

VendNet USA & Greenlite

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Greenlite, a new type of technology being shepherded by industry leader VendNet USA, is one of the primary examples of this type of technology in practice. Greenlite is a service designed to help make vending equipment not only more profitable but more convenient at the same time by implementing a cashless payment system. According to VendNet USA, the average machine sees a 15% increase in sales immediately after a cashless payment system is added.

In addition to the fact that it now makes it easier for consumers to pay for their items, it also helps reduce costs normally associated with filling equipment. No longer will a business owner need to make an “educated guess” regarding what types of products they should or should not be putting into their machine. With integrated remote reporting, they have access to actionable analytical information and can look at sale frequency of particular items, developing trends and more.

These are just a few of the ways in which you can check the status of your vending machine from your office or smartphone right now with the right service at your side. As technology continues to advance, it is truly exciting to think about the shape that these types of features will take just a few short years from now.

3 Month Extension on Your Vending Machine Purchase!

One of the more nerve-wracking things about buying a vending machine is how you will take care of the maintenance and repairs. Vending machine repair is not something many people know how to do on their own. Luckily, if you buy your machine from a reputable firm, you will get warranty coverage that will help you with most of the vending machine repairs you will come across during the early periods of ownership.

VendNet USA

When you purchase a machine from VendNet USA, it will automatically come with a warranty that can help you in case your machine malfunctions. This top of the line warranty program is one of the things that set the company apart from other vending firms. In addition to offering a simple warranty, the company will help you with the process too. That means, whether you are looking to repair a faulty electrical system or you just need guidance on finding vending machine parts like springs or screws, VendNet USA has you covered.

Bonus

Extended Vending Machine Warranty | VendNetUSA

The team at VendNet USA offers a bonus too. Customers who fill out their vending machine warranty information online will receive three extra months of coverage. This also helps the repair team at VendNet USA, since they have the information necessary to help you with all your vending machine repairs. The form only takes a few minutes to fill out—well worth it for most machine owners.

As you can see, a warranty is very important for machine owners and can make a big difference is helping with the care and maintenance of a machine. If you are a VendNet USA customer, don’t forget you have this valuable benefit too.

What to Do When Your Vending Machine Arrives

Have you recently received your vending machine? Expecting it in a few days? We know you cant wait to fill and test it out, but before you sign, be sure go through the following steps to make sure everything is in check!

  1. Examine the exterior of the package to make sure there is no visible damage.
  2. Unwrap your vending machine carefully and make sure that no damages were covered up or missed when you looked it over before.
  3. Make sure there are no scratches or dents on the machine.
  4. Make sure the front window and door of your vending machine are tightly intact.

If everything looks good, go ahead and sign!

If anything listed above is wrong with the machine, show it to the driver and be sure to contact the freight company before the driver leaves to file a claim.

Check out this video tutorial to watch how you should inspect your vending machine upon its arrival.