Category Archives: VendNet USA

Extending the cashable life of your vending machine in 5 easy steps.

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The vending business is a rewarding venture. A major share of the fixed cost goes into buying the machine. There and onwards, the cost is just variable. This means you incur these costs as you make sales. Hence, the recovery of this capital is what defines the breakeven point in a vending business. All the money you make from the machine after your break-even point contributes to your profit. That is why it is important to have a machine that has a long life.

Like all machines with moving parts and user interfaces, vending machines go through wear and tear. If you take good care of your machines, they will keep giving you success and happiness. Yes, we are talking about vending machines, not relationships. Thankfully good machines are designed in such a way that makes their upkeep easy. The key to a long cashable life of a vending machine lies in the following five steps.

1. Preventive Maintenance

Regular maintenance of the machine and its subsystems can help prevent unplanned downtime. Remember, downtime does not only mean spoiled drinks or stale snacks. The true cost of downtime is lost revenue and dissatisfied consumers. Periodic maintenance is not as difficult as it sounds. Some basic checks like cleaning blocks in the cash or coin validators and dusting the air intake can help significantly. The videos below show how you can do them both.

Cash or Coin Validator Check

Dusting the Air Intake

2. Upgrade & Update

Technology in the vending space is growing rapidly. Cashless and contactless payments were cutting edge a few years ago. Today, they are no longer a wow factor. You just need them to stay relevant. The demographics of vending machine users are also changing fast. The millennials do not carry their disposable income in cash or cards. They use mobile payments for transactions.

Touchscreens are quickly replacing push-button keypads, as they give the user a better experience. With fewer mechanical parts, they are also more reliable. The pandemic has also created a need for safe contact surfaces. UV irradiation technology can help alleviate some of those concerns. There are several other retrofit options that you can buy and fit on your machines to make them relevant for the changing dynamics of the market. You do not need to fork out cash to buy a new machine each time. These small upgrades are not only cost-effective they also increase the addressable audience for your machine and make them more profitable.

3. Reliable Parts & Consumables

Machines are designed, tested, and certified for how different components and consumables come together to meet functionality or safety specifications. This makes it important to use the right parts with the necessary certifications. You can avoid unnecessary machine failure or safety incidents by using certified parts. If you consider the cost of Mean-Time-Between-Failures (MTBF), the savings you make from buying spurious parts will seem trivial.

4. Professional Service & Support

Regular maintenance can be done by the machine owner or its operator. You still need to follow the user manuals and service guide for your machine. However, when your machine is in trouble, ask for help. Call the manufacturer or a reliable support partner. The vending machine is an intricate contraption. It is an electro-mechanical device with many auxiliary pieces of technology, like embedded electronics and cloud connectivity. Making a change in one component can and will impact others, too. While DIY is all the rage today, the value of expertise and experience can never be replaced. Your solution provider might still provide guidance on the phone if the issue does not warrant a visit. But that will definitely be much more informed and safer than getting adventurous with a complex piece of equipment.

5. Customer Satisfaction

Technology like Guarantee Vend can ensure that products are either dispensed successfully, or the money is returned, without exception. This makes your machine more reliable and the experience less frustrating for your customers. In return, the customers treat your machine with the courtesy it deserves. 

A stuck product is frustrating for both the user and the machine operator. It not only results in a failed transaction but the machine is also incapacitated. Following simple instructions while stocking the machine can help avoid frequently failed transactions. This video throws some light on best practices to follow while stocking your machines.

6. Sustainable Profitability

The cost of buying a vending machine is the biggest expenditure while you start a vending business. Suppose you are already running a fleet of machines in different locations. In that case, the cost of owning and operating them is quite high. This includes costs like energy consumption, repairs, maintenance, upgrades, and others. Either way, these five steps can help you enjoy sustained profits.

Taking care of your machines is easier with the right solution provider, like Vendnet. Vendnet provides parts and supplies for a wide range of machines and applications. To know how we can help you enjoy sustained profitability, call us at 1-800-833-4411.

How can preventive maintenance of your vending machines help you sleep better

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Why Preventive Maintenance For Your Dispensing Machine?

Dispensing machines are tough cookies. They can handle everything from tampering attempts and inclement weather conditions to unintended product abuse. Yet, they need to be inspected, calibrated, and serviced at the appropriate intervals to ensure minimal downtime and a great experience for the customers. 

What Are The Advantages Of Preventive Maintenance?

  • Fewer/No Breakdowns – a well-maintained machine has fewer chances of halting operations mid-vend during peak traffic hours.
  • Reduced Repairs & Services Costs now, we could imagine that rare scenario where repairs are needed. A routinely checked machine will have you coughing up far less in terms of spare part replacements.
  • Consistent Customer Experience – your dispensing machine plays multiple roles for recurring visitors. You must help maintain the same levels of efficiency for customers as the day you unwrapped the vendor.
  • Increased Cash Flow & Profits – All of these add up to a reduced bottom line and more topline. 

What Tasks Are Covered Under Preventive?

  • Perusing Product Literature: Checking the product and service manuals is the easiest and most effective first step towards preventive maintenance. Even if you do not read it cover to cover, some call-outs are intended to be at the top of your mind. 
  • Maintaining Logs: Checklists require updated data to be compared against to be effective. Logs are the answer here and go a long way in helping with preventive maintenance. Logging also helps keep track of high-impact factors such as water consumption, units of electricity consumed, the time taken to vend items, etc. This approach helps address many avoidable and recurring problems by – 
    • Understanding Cause & Effect: If your coffee dispensing machine requires more water for the same number of vends, the filters likely need to be cleaned. 
    • Identifying Deviations: maintaining logs helps identify the sweet spot in terms of running costs and helps flag down deviations. For example, consider a 29 Selection combo vending machines that require 216 electric power units for 24/7 operations in a month. If your consumption exceeds this substantially, this needs to be checked out.
  • Order Original Parts: Vendnet is your trusted supplier of quality spare parts, and there are few if no parts that we do not have in stock.  
  • Track Feature Usage: Operational wear and tear impacts components differently. For example, the coin validator, motor mechanism, etc., must be checked more frequently than others. 
  • Bringing In Expert Help: dispensing machines are a long-term investment, so it would be best if you were confident about the technicians who worked on them. Vendnet is at your disposal with its 90 years of experience in servicing dispensing machines.

What Is Preventing You From Doing Preventive Maintenance?

However, the biggest question is what exactly prevents you from doing maintenance activities. Is it bandwidth, maintenance costs, access to information, or would you like to see a more compelling business case to invest in preventive maintenance?

Whatever the case is, we highly recommend you get in touch with us because –

  1. If the reason is time or bandwidth – our training videos cover multiple aspects of preventive maintenance in setup videos, certainly worth your time.
  2. If you think the cost of routine maintenance is expensive, please talk to us – you might be surprised by the things you could accomplish by just hopping on a call with our experts. 
  3. If you have the time and inclination to perform routine maintenance and just require access to information, then visit the Vendnet website. We are the one-stop-shop for all things related to dispensing machine service, spares, and maintenance.
  4. And if you want to see a more compelling business case – we recommend you keep tabs on the cost of lost profits due to avoidable downtime.

For more information about Vendnet and how we can help you, give us a call at 1-800-833-4411.

Improving your machine’s payment system

Thanks to advances in technology, education, the global pandemic, and greater awareness about the spread of contagions, cashless payments are increasing in popularity across the world. Today, most companies prefer to pay their employees through direct bank transfers – though some still pay by check. This also makes it more convenient for consumers to use their cards or e-wallet/mobile wallet to make purchases. It is also safer because even if they lose the card, they can block the card to prevent usage, unlike losing cash or coins. This means that for any business to do well, you need to offer multiple payment options. This applies to vending machines as well. Here are some interesting statistics:

  • In 2020, contactless or mobile payment transactions in the US, crossed 180 billion dollars, and this is expected to more than double in 2023, to cross 370 billion dollars.
  • 44% of online shoppers used credit cards, followed by 32% people who used debit cards – meaning that card payment is still very popular
  • Sales from digital payments (cards, contactless cards, and mobile) in vending machines gradually increased during 2019, and finally surpassed cash purchases in April 2020.
  • A study conducted by Michigan State University said that vending operators who averaged $2000 a year in sales, experienced a jump of 110% after adding cashless technology, in the first 18 months. Interestingly, it also increased the cash sales in those machines.

Of course, this does not mean that cash transactions don’t take place at all, as not everyone has changed.  A lot of people still use cash – though it is more popular among the older generation and in smaller towns.

Today if you want to increase the sales in your vending machine, it is essential that you provide multiple payment options to your customers. At Vendnet, we are the one-stop shop for all of your vending parts, support, and service needs. We offer an integrated system for vending machines that combine both cash and cashless payments.  Vendnet provides the latest and most sophisticated card readers and near field communication (NFC) technologies that can accept a wide range of debit and credit cards, contactless cards, as well as mobile wallet payments, in addition to coins and cash.

Contactless cards and mobile payments are even safer than the magnetic strip cards, as it means you don’t have to touch the surface of the machine.

At Vendnet, we use the Conlux coin changing and dispensing system which has greater coin capacity so that you don’t face coin shortage and can sell more product. With auto programming, you don’t require a service technician; all you need to do is change the cassettes according to the price you set. It also makes multiple payouts if required, ensuring that the transaction goes through.

The Conlux bill validator accepts bills from $1 to $20, with 4-way acceptance. It is simple to program – you just need to enter the bill denominations you want to accept by pressing the blue button on the back.

Vendnet also offers you $50 off on a new Conlux Bill Acceptor or Coin Acceptor, if you ship us your old one. If you are ready for an upgrade, send in your old acceptor and receive a new one at a discounted rate.

When you offer multiple payment options to customers, you increase the chances of selling. With card and mobile wallet acceptance, you can even sell more premium products.

Don’t delay in taking steps to improve your machine’s payment systems. Act now – Contact us on our website or call us at 1.800.833.4411 and our representative will be happy to help you.

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What Can Vendnet Do for You in 2021?

Vendnet is proud to provide customers with easy access to the support they need when it comes to their vending business. This includes toll-free technical support and technical support videos, as well as an online catalog of vending machine parts. 

Toll-Free Technical Support

No matter where you are located, you can access online technical support from Vendnet. Vendnet technicians are available for you, Monday through Friday to assist with any needs you have with your vending machine. Additionally, if your issues cannot be handled over the phone, but instead on-site, Vendnet will find a service technician to provide support for your vending machine. Simply call Vendnet at 1-800-833-4411 to get started.

Video Library

Did you know that Vendnet has a full video library available directly at your fingertips? This library features instructional videos to help you solve just about any issue and answer many of your vending questions. From setting up your machine to setting up prices to questions about Greenlite cashless, Vendnet has created an in-depth video library for you. Access these videos anytime, anywhere.

Parts Catalog

There is no need to scour the web searching for the right vending part for your machine. Instead, access Vendnet’s extensive Parts Catalog. We have everything you need from filters to coffee products and so much more. Many of these parts can even be placed by you, with the assistance of our online video library.

Vendnet wants to ensure that our customers are successful. For any questions regarding vending machines or technical support, give us a call at 1-800-833-4411.

New Greenlite Support Page

Using our Greenlite Cashless System is now easier than ever with our newly updated Greenlite Support Page. The page is stocked with helpful tutorial videos that walk you through exactly how to install and use your Greenlite Cashless System. From card reader installation and troubleshooting, to Machine Sales and Cashless Sales Analysis, Vendnet has tools to help you grow your vending business with Greenlite. 

Providing customers the ability to use their credit cards, debit cards and mobile phone payments like Apple Pay, Google Pay and Samsung Pay make your products much more accessible. Adding a cashless system like Greenlite increases your sales an average of 18%-30%. Greenlite makes tracking your sales and inventory easier with remote monitoring online. Only 25% of vending machines in use in the U.S. are equipped with card readers. A large number of them are too old to add one. Adding a card reader to your new machine can make your vending operation much more attractive to locations looking for better vending service.

Head over to the Greenlite Support Page and have a look! If you have any questions about Greenlite please don’t hesitate to call us at 1-800-833-4411 or email service@vendnetusa.com.

Preventative Maintenance of Vending Machines Can Increase Profits

It’s no secret that the best medicine is preventative. This is true for the health, finance, construction, and vending industries; almost every industry can benefit from preventing issues before they actually occur.

Once you purchase or lease a vending machine, maintaining it is the next step in ensuring your profits are going to stay healthy. Maintaining your vending machine can help with decreasing the number of emergency calls you make to last minute repair people. While some emergency calls are unforeseeable, regular maintenance utilizing prevention techniques will help to drive down surprise costs.

Everyone’s goal is to maximize revenue, so we’ve developed a quick list of preventative measures anyone can take to preserve your profit margins:

Stop Predictable Problems:

Prevention is key to avoiding bigger problems. We all know a cheeseburger a day is not exactly prevention for heart disease, but eating more vegetables is preventative for your health. Take preventative measures again predictable problems, like for example changing the water filters in your coffee vending machine, or cleaning the bill acceptor to avoid jamming. Clean the compressor on cold or frozen food dispensers.

Sharpen your repair skills: Learning how to take care of vending machines is so easy now. We offer vending machine repair and technician classes where you can stay up to date on keeping your machine on track. If you opt not to do it yourself, staying in good communication with a reliable technician is a huge proponent in saving money on the repairs that are out of your scope.

Keep maintenance records: Just like any other industry, there are parts and bits that are used in the operation of your vending machine business that need to be replaced, and that have a certain lifespan. You have to know when certain products are low and about to expire, keeping good records of these things can certainly prevent the need to replace them more often, since you will not be purchasing unnecessary additional replacement parts.

Your team at Vending.com is here to help you with all your vending machine repairs. Contact us by phone at 1-888-836-3638 or web today to get started!

 

 

Newsline 2017: Healthy Vending Machine Trends

As one of the premier vending machine repair, parts, and service sites, VendNetUSA looks at a lot of vending machines. That gives us the unique position to be able to see what types of products and trends are showing up, often before any individual vendor notices the change in their sales analysis. The current uptick in health food items has been developing over a few years, but is really entering a whole new level of demand. There are three specific trends to follow closely this year and implement in your vending machine business.

  • Fresher Options. Even with the new wave of vending machines that make drinks and snacks to order, or offer frozen or refrigerated options, customers are looking for snack items that have less processing, fewer additives, and provide more macronutrients. Vendors cannot simply offer Red Delicious apples; consumers want fruits, nuts, smoothies, and even more exotic whole food options like edamame or even salads.
  • Balanced Choices. Beyond fresh whole food selections, customers are also seeking more balanced and nutritious options, particularly in the form of various protein, health, and granola bars. Vending machines have rapidly shifted from being a semi-reliable source of junk food to a normalized font of wholesome snacks.
  • Free Selections. By no means are we advocating a profitless sales system. Instead, -free refers to the trend of vegetarian, vegan, gluten-free, dairy-free, and other -free classifications of health foods consumers are looking for in their vending goodies. We have found that numbers of customers with dietary needs have risen astronomically over the past three to five years and continues to climb, unabated.  Providing reasonable refreshment and even treats to these special classifications of buyers allows vendors to capture whole new markets–buyers who previously couldn’t utilize vending machines as a reasonable source of nutrition.

Vending machines started in the 1880’s as a way of dispensing novelties, and only later transitioned into providing drinks and sustenance. When they proliferated in the middle of the last century, vending machines acquired a reputation as a quick and dirty way to grab a bite, but without any healthful benefits. It is now our turn to change the messaging behind the machines from pre-packaged candies to nutritious, delicious, and specialized selections for every consumer. To learn more about VendNet USA’s vending machine repair, parts, and services, please visit our website or blog.