Category Archives: VendNet USA

Improving your machine’s payment system

Thanks to advances in technology, education, the global pandemic, and greater awareness about the spread of contagions, cashless payments are increasing in popularity across the world. Today, most companies prefer to pay their employees through direct bank transfers – though some still pay by check. This also makes it more convenient for consumers to use their cards or e-wallet/mobile wallet to make purchases. It is also safer because even if they lose the card, they can block the card to prevent usage, unlike losing cash or coins. This means that for any business to do well, you need to offer multiple payment options. This applies to vending machines as well. Here are some interesting statistics:

  • In 2020, contactless or mobile payment transactions in the US, crossed 180 billion dollars, and this is expected to more than double in 2023, to cross 370 billion dollars.
  • 44% of online shoppers used credit cards, followed by 32% people who used debit cards – meaning that card payment is still very popular
  • Sales from digital payments (cards, contactless cards, and mobile) in vending machines gradually increased during 2019, and finally surpassed cash purchases in April 2020.
  • A study conducted by Michigan State University said that vending operators who averaged $2000 a year in sales, experienced a jump of 110% after adding cashless technology, in the first 18 months. Interestingly, it also increased the cash sales in those machines.

Of course, this does not mean that cash transactions don’t take place at all, as not everyone has changed.  A lot of people still use cash – though it is more popular among the older generation and in smaller towns.

Today if you want to increase the sales in your vending machine, it is essential that you provide multiple payment options to your customers. At Vendnet, we are the one-stop shop for all of your vending parts, support, and service needs. We offer an integrated system for vending machines that combine both cash and cashless payments.  Vendnet provides the latest and most sophisticated card readers and near field communication (NFC) technologies that can accept a wide range of debit and credit cards, contactless cards, as well as mobile wallet payments, in addition to coins and cash.

Contactless cards and mobile payments are even safer than the magnetic strip cards, as it means you don’t have to touch the surface of the machine.

At Vendnet, we use the Conlux coin changing and dispensing system which has greater coin capacity so that you don’t face coin shortage and can sell more product. With auto programming, you don’t require a service technician; all you need to do is change the cassettes according to the price you set. It also makes multiple payouts if required, ensuring that the transaction goes through.

The Conlux bill validator accepts bills from $1 to $20, with 4-way acceptance. It is simple to program – you just need to enter the bill denominations you want to accept by pressing the blue button on the back.

Vendnet also offers you $50 off on a new Conlux Bill Acceptor or Coin Acceptor, if you ship us your old one. If you are ready for an upgrade, send in your old acceptor and receive a new one at a discounted rate.

When you offer multiple payment options to customers, you increase the chances of selling. With card and mobile wallet acceptance, you can even sell more premium products.

Don’t delay in taking steps to improve your machine’s payment systems. Act now – Contact us on our website or call us at 1.800.833.4411 and our representative will be happy to help you.

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What Can Vendnet Do for You in 2021?

Vendnet is proud to provide customers with easy access to the support they need when it comes to their vending business. This includes toll-free technical support and technical support videos, as well as an online catalog of vending machine parts. 

Toll-Free Technical Support

No matter where you are located, you can access online technical support from Vendnet. Vendnet technicians are available for you, Monday through Friday to assist with any needs you have with your vending machine. Additionally, if your issues cannot be handled over the phone, but instead on-site, Vendnet will find a service technician to provide support for your vending machine. Simply call Vendnet at 1-800-833-4411 to get started.

Video Library

Did you know that Vendnet has a full video library available directly at your fingertips? This library features instructional videos to help you solve just about any issue and answer many of your vending questions. From setting up your machine to setting up prices to questions about Greenlite cashless, Vendnet has created an in-depth video library for you. Access these videos anytime, anywhere.

Parts Catalog

There is no need to scour the web searching for the right vending part for your machine. Instead, access Vendnet’s extensive Parts Catalog. We have everything you need from filters to coffee products and so much more. Many of these parts can even be placed by you, with the assistance of our online video library.

Vendnet wants to ensure that our customers are successful. For any questions regarding vending machines or technical support, give us a call at 1-800-833-4411.

New Greenlite Support Page

Using our Greenlite Cashless System is now easier than ever with our newly updated Greenlite Support Page. The page is stocked with helpful tutorial videos that walk you through exactly how to install and use your Greenlite Cashless System. From card reader installation and troubleshooting, to Machine Sales and Cashless Sales Analysis, Vendnet has tools to help you grow your vending business with Greenlite. 

Providing customers the ability to use their credit cards, debit cards and mobile phone payments like Apple Pay, Google Pay and Samsung Pay make your products much more accessible. Adding a cashless system like Greenlite increases your sales an average of 18%-30%. Greenlite makes tracking your sales and inventory easier with remote monitoring online. Only 25% of vending machines in use in the U.S. are equipped with card readers. A large number of them are too old to add one. Adding a card reader to your new machine can make your vending operation much more attractive to locations looking for better vending service.

Head over to the Greenlite Support Page and have a look! If you have any questions about Greenlite please don’t hesitate to call us at 1-800-833-4411 or email service@vendnetusa.com.

Preventative Maintenance of Vending Machines Can Increase Profits

It’s no secret that the best medicine is preventative. This is true for the health, finance, construction, and vending industries; almost every industry can benefit from preventing issues before they actually occur.

Once you purchase or lease a vending machine, maintaining it is the next step in ensuring your profits are going to stay healthy. Maintaining your vending machine can help with decreasing the number of emergency calls you make to last minute repair people. While some emergency calls are unforeseeable, regular maintenance utilizing prevention techniques will help to drive down surprise costs.

Everyone’s goal is to maximize revenue, so we’ve developed a quick list of preventative measures anyone can take to preserve your profit margins:

Stop Predictable Problems:

Prevention is key to avoiding bigger problems. We all know a cheeseburger a day is not exactly prevention for heart disease, but eating more vegetables is preventative for your health. Take preventative measures again predictable problems, like for example changing the water filters in your coffee vending machine, or cleaning the bill acceptor to avoid jamming. Clean the compressor on cold or frozen food dispensers.

Sharpen your repair skills: Learning how to take care of vending machines is so easy now. We offer vending machine repair and technician classes where you can stay up to date on keeping your machine on track. If you opt not to do it yourself, staying in good communication with a reliable technician is a huge proponent in saving money on the repairs that are out of your scope.

Keep maintenance records: Just like any other industry, there are parts and bits that are used in the operation of your vending machine business that need to be replaced, and that have a certain lifespan. You have to know when certain products are low and about to expire, keeping good records of these things can certainly prevent the need to replace them more often, since you will not be purchasing unnecessary additional replacement parts.

Your team at Vending.com is here to help you with all your vending machine repairs. Contact us by phone at 1-888-836-3638 or web today to get started!

 

 

Newsline 2017: Healthy Vending Machine Trends

As one of the premier vending machine repair, parts, and service sites, VendNetUSA looks at a lot of vending machines. That gives us the unique position to be able to see what types of products and trends are showing up, often before any individual vendor notices the change in their sales analysis. The current uptick in health food items has been developing over a few years, but is really entering a whole new level of demand. There are three specific trends to follow closely this year and implement in your vending machine business.

  • Fresher Options. Even with the new wave of vending machines that make drinks and snacks to order, or offer frozen or refrigerated options, customers are looking for snack items that have less processing, fewer additives, and provide more macronutrients. Vendors cannot simply offer Red Delicious apples; consumers want fruits, nuts, smoothies, and even more exotic whole food options like edamame or even salads.
  • Balanced Choices. Beyond fresh whole food selections, customers are also seeking more balanced and nutritious options, particularly in the form of various protein, health, and granola bars. Vending machines have rapidly shifted from being a semi-reliable source of junk food to a normalized font of wholesome snacks.
  • Free Selections. By no means are we advocating a profitless sales system. Instead, -free refers to the trend of vegetarian, vegan, gluten-free, dairy-free, and other -free classifications of health foods consumers are looking for in their vending goodies. We have found that numbers of customers with dietary needs have risen astronomically over the past three to five years and continues to climb, unabated.  Providing reasonable refreshment and even treats to these special classifications of buyers allows vendors to capture whole new markets–buyers who previously couldn’t utilize vending machines as a reasonable source of nutrition.

Vending machines started in the 1880’s as a way of dispensing novelties, and only later transitioned into providing drinks and sustenance. When they proliferated in the middle of the last century, vending machines acquired a reputation as a quick and dirty way to grab a bite, but without any healthful benefits. It is now our turn to change the messaging behind the machines from pre-packaged candies to nutritious, delicious, and specialized selections for every consumer. To learn more about VendNet USA’s vending machine repair, parts, and services, please visit our website or blog.

 

The Top 4 Tips for Opening a New Vending Location

What does it take for a vending location to succeed; that is, to create and sustain sales? Having the right location isn’t the only factor, though it does help. Having a terrific product is also helpful, but that alone won’t guarantee growth.  The newest, flashiest machines with the latest technology can also be a draw. Having a dedicated and professional staff for vending machine repair and maintenance is also important. Ultimately, a successful vending location has all these and more. Neglecting even one area may result in failure. Here are our tips, garnered from years of achievement and profit with vending machines.

  • Have a well researched location to meet your needs. Whether your business model is focused on a high traffic area or on repeat business, it’s vital that you know what your business goals are before you select a location, not the other way around.
  • Offer the best product your customers want. This seems somewhat obvious, but there is a subtle difference between the best products your customers want and the best products available. Knowing your consumer base, their spending habits, and their shopping predilections can prevent you from making an inconvenient and costly mistake in stock.
  • Take advantage of technology, not the other way around. From cash-free payment options to wireless enabled stocking and sales stats, the amount of data available to a vending machine operator is greater than any other time in history. Getting bogged down in this much information is a real concern, as is trying to launch fancy technological advances in locations that may not have the right user base.
  • Maintenance saves money. While every item we own may break at some point in its life, the value of preventive vending machine repair and maintenance cannot be overstated here. A broken machine is at best a fancy column to lean on, and at worst can actually cut into your bottom line.

Ultimately, your success, achievements, and profit as a vending machine owner or operator is limited only by the amount of research, diligence, and elbow grease you are willing to put in. That’s part of what makes vending machines such an appealing line of business–the ability to dictate your own business and results.

Future Directions of the Vending Industry

In previous decades, vending machines were on the cutting edge of convenience for on-the-go lifestyles. However, in recent years, the advent of ubiquitous on-demand food delivery services and other trends have outpaced the innovation of the vending industry. Vending machines are also sometimes dogged by their stereotype of housing predominantly unhealthy, sugar-packed candies and snack foods.

To stay ahead of the curve, vending machines are being utilized in new and innovative ways that are in line with emerging healthy living values. Some of the trends vending machines are embracing, or may move toward in the near future, include the following.

  • More Health-Conscious Options. With obesity levels among adults and children alike continuing to rise, the call for convenient and healthy eating choices grows louder. While it is challenging to stock healthier, perishable items like fruits and vegetables in a vending machine, such offerings appeal to the growing number of individuals who are looking to improve their eating habits.
  • Convenient Non-Food Offerings. How many times have you gotten to the gym only to realize you forgot some essential item–headphones, a hair tie, a towel? A vending machine can stock such goods for individual sale, along with other convenient offerings, such as pre- or post-workout shakes and supplements. Possibilities for frequently forgotten but essential items in a variety of settings could be an elusive trend as the vending industry continues to evolve.
  • Machines that Decide for You. Instead of selecting your choice, imagine being able to tell the machine what you are looking for–sweet or salty? A particular calorie range? A set price point?–and then the machine telling you what your best option is. Now THAT is the future!

To stay abreast of current and developing trends in the vending industry, stay in touch with VendNet at our blog and on our social media sites. We are here to meet your vending machine repair and acquisition needs.