Tag Archives: technical support

Understanding Greenlite Alerts

One of the advantages of installing Greenlite on your machine is that it gives you data about all of your machines in one location, as opposed to going to each machine to receive that data. You have access to sales information and inventory data. It also alerts you about issues that your machine may be having, eliminating hours of frustration trying to diagnose an issue.

One alert you may run across is an alert regarding bills and coins. Don’t risk losing out on sales, just because your machine is jammed. The video below will walk you through how to access the alert information, what the alerts mean and how to fix the bill jam in your machine.

 

Another alert you may receive from Greenlite is an inventory alert. This is put in place to alert you when inventory in your machine is running low. You can decide when you receive this alert, whether it be when you are down to five products or when you are down to one. It all has to do with personal preference.

The final video will walk you through additional alerts you may receive from Greenlite. These include battery alerts, DEX alerts and temperature alerts. It also walks you through how to fix these issues.

If any other issue arises, whether it is with Greenlite or general vending problems, check out our extensive video library or contact us at 888-836-3638.

Your Vending Machine Just Broke. Now What?

Investing in a vending machine for your business was the smartest decision you’ve ever made, profit-wise. Your machine is performing great, revenues are up, your customers/employees are happy, and the machine looks really great in your lobby. Everything is running smoothly until one day, your machine just – stops.

Whether you’re still new to vending machine ownership or have been doing this for 20+ years, there are several ways to ensure your machine is up and running in no time. VendNet USA provides several simple solutions to fixing your machine as simply, safely, and cost-effectively as possible.

#1. Browse a Manual.

VendNet USA hosts an online library of manuals for several different machine models. Following the manuals step-by-step instructions is simple enough, but in many cases, a part of your machine must be replaced, which leads us to…

#2: Shop new Vending Machine parts.

Scan the VendNet USA Parts Price Catalog to find the parts you’re looking for. If the manual specified which part may need to be replaced, simply call/email/submit a form on our website and request the part. If you’re unsure of which part needs replacement, or if any parts need to be replaced at all, it’s time to reach out to…

#3: VendNet USA Technical Support.

Vendnet technicians are on call 8:00 a.m. – 5:00 p.m. (CT) Monday through Friday to assist you with any issues you may encounter with your vending machine. Please have your serial and model numbers available when calling. To better assist you, we request that you call from in front of the machine.

Servicing your vending machine on your own doesn’t have to be a daunting task. Any of the solutions outlined above should help set you on your way to getting your machine in top performance mode. VendNet USA is proud to provide these solutions to help business owner like you maximize their profits and minimize maintenance costs. Reach out to our team to learn more!