Tag Archives: Vending Machine Maintenance

Ways to Prevent a Vending Machine From Taking Your Money Without Providing a Product

35586453_lAlmost everyone has lost money in a vending machine. You are thirsty or hungry for a snack and put your money in the slot. You may see a little waver of your item in the vending machine shelf, but it doesn’t drop. Your money is gone and you have nothing to show for it.

You may hit or kick the machine hoping to dislodge your item. You frantically push the coin return hoping to get your money back. Still nothing. All this hammering does is possibly damage the machine. There is also a risk that you can be seriously injured if you happen to dislodge the machine and it falls on you. On the other hand, there may be a way to prevent this frustration from happening again.

Advice to Customers

One secret to receiving your product and not losing your money lies in looking carefully at how the items are loaded in the machine before you make your selection. If the location of your item has one spiral, the front right corner of the package should fit in front of the spiral. If there are two spirals, the item should have both front corners in front of the spiral. If the corners are behind the spirals, the item will not get snatched and dropped into the tray.

Advice to Vending Machine Owners

If you are the owner of a vending machine, your customers may kick and hit and damage your machine when they lose their money and do not get their product. Some may even put an “Out of Order” note on the front of the machine which will lose you revenue as other potential customers walk away and do not buy anything.

Proper loading of the vending machine is vital to its functioning. Your employees or independent contractors who are charged with loading the machines must be sure to put the items in properly so the corners are aligned as they should be. If the loader is sloppy and puts the items in at an angle, your customers will lose their money, not get their product, possibly damage your machine and your vending machine business will lose revenue.

NYC Metro Card “Fritz-Frenzy”

nyc metroNew York City metro customers woke up to a rather unwelcome surprise a few days ago. Citywide outages for the MetroCard vending machines resulted in quite a few frustrated customers. While the “Sorry, we are unable to process your request right now” screen brought about a horrible start to the day for some New Yorkers, the metro line workers took to social media to keep everyone updated on the situation.

@NYCT Subway posted on Twitter to let customers know what was going on and how they were trying to remedy the credit/debit issue. While there were some less than supportive comments, for the most part it let customers know what was going on and when to expect a solution. By early afternoon the issue was resolved and customers were back on their way. The power of social media is vast and even in this situation it helped keep people informed about what was going on.

However, this payment issue with the vending machines brings up an entirely new issue; proper maintenance may help to prevent these issues in the future.

Proper maintenance for these vending machines would include periodic checks into the software to ensure that everything is running properly. When this type of maintenance is completed, it can help to prevent issues, such as the ones seen on May 11th that affected over 100 vending machines around New York City.

There are quite a few professional vending maintenance services that can be employed to provide this service and ensure everything is working properly, no matter the type of vending machine being operated. These professional services provide:

  • Payment solutions if something is not operating properly
  • Substitute equipment for machines that need extensive repairs
  • Expert advice to ensure the machines have minimal downtime
  • Professional reporting services to let owners know the up and downtime of the machines

Vending machines are now used for a multitude of reasons from the MetroCard refill stations to the typical soft drink dispensers and now even grocery machines. Keeping these machines properly maintained is essential to ensure customers can access the convenience they are looking for.

Also, if issues do arise, vending machine owners should let customers know what is going on and keep them informed by utilizing the power of social media. It is one of the furthest reaching and fastest traveling sources of news and information. Take a cue from @NYCT Subway and ensure your customers are not left in the dark.

Guide to Filling and Maintaining Your Vending Machine

Now that you have decided to start your fabulous vending machine business, you must take every step possible to ensure that your machine keeps earning you money. Knowing the proper procedures for stocking and maintaining your machine will cut down on your down time. The following is a guide to filling and maintaining your prize possession:

Gathering Information for the First-Time Inventory

Your first time inventory is your most important fill because it will tell you everything you need to know about how your clients’ customers are reacting to the selection. You will have to rely on your client to provide you with insight for your first fill. You will want to ask the store owner for the names of some snacks that his or her customers are likely to appreciate. Potato chips and Doritos are extremely popular, but the store owner may have some alternative suggestions for you.

Keeping close communication with the client is the most important aspect of running your business smoothly. You will want to ask the client to call you when the vending machine supply dwindles past a certain amount. Alternatively, you can check the Machine once a week to monitor the inventory.

Filling Arrangement Tips

You will need to fill all of your change tubes with nickels, dimes, quarters, etc. You can fill the change tube quickly as you crouch down. You will want to place gum and light candy in the front of the machine because they weigh the least amount. If you are using snack tray, you will want to follow a specific stacking order. Light items such as single-serve soups should go first. Next, you will want to fill two chip trays. Next, you will put in your trail mixes and jerky items. Finally, you will want to fill your M&Ms, Skittles and similar candies.

Maintenance Tips and Suggestions

Inspecting your machine frequently should be a top priority so that you can notice a necessary vending machine repair. You should check for signs of operational problems such as blinking lights and error codes. You can run the manufacturer’s diagnostic test on it once a week for good measure, as well. Next, ensure that your bill collector and your coin mesh is plugged in properly. You will need to call a technician if you find a problem that you cannot resolve. A reliable technician can perform the following vending machine repairs if necessary:

  • Perform a software update
  • Replace vending machine parts
  • Guide you in further troubleshooting

You will want to have machine-specific information when you contact the provider. You should have handy your vending machine’s make, model number, serial number and the error message that you are getting from it.

Free Vending Machine Bill Validator with Service School Sign-up!

Vending Machine Crash Course by VendNet USA

Make an investment in the success and growth of your business and get rewarded for it – simply register for VendNetUSA’s two-day vending machine repair class at least three weeks early and you’ll receive a bill validator or coin mech repair at no cost, good for any current model machine that hasn’t been vandalized.

VendNet USA’s service classes help vending operators learn how to perform simple techniques for troubleshooting and repair so you can keep your machines – and your business – operating as smoothly as possible.

Classes are held at the company’s school in Des Moines, Iowa and cover topics related to cold drink, hot drink, cold and frozen food and snack vending machine repair. Learn how to troubleshoot problems, replace parts and perform many common repairs to keep your machines in good working order from a leading provider of vending machine repair services.

To learn more about our two-day vending machine repair class, click here or call 1-888-VENDNET.

3 Month Extension on Your Vending Machine Purchase!

One of the more nerve-wracking things about buying a vending machine is how you will take care of the maintenance and repairs. Vending machine repair is not something many people know how to do on their own. Luckily, if you buy your machine from a reputable firm, you will get warranty coverage that will help you with most of the vending machine repairs you will come across during the early periods of ownership.

VendNet USA

When you purchase a machine from VendNet USA, it will automatically come with a warranty that can help you in case your machine malfunctions. This top of the line warranty program is one of the things that set the company apart from other vending firms. In addition to offering a simple warranty, the company will help you with the process too. That means, whether you are looking to repair a faulty electrical system or you just need guidance on finding vending machine parts like springs or screws, VendNet USA has you covered.

Bonus

Extended Vending Machine Warranty | VendNetUSA

The team at VendNet USA offers a bonus too. Customers who fill out their vending machine warranty information online will receive three extra months of coverage. This also helps the repair team at VendNet USA, since they have the information necessary to help you with all your vending machine repairs. The form only takes a few minutes to fill out—well worth it for most machine owners.

As you can see, a warranty is very important for machine owners and can make a big difference is helping with the care and maintenance of a machine. If you are a VendNet USA customer, don’t forget you have this valuable benefit too.