Tag Archives: vending machine service

Best Practices to Reduce Vending Machine Repair Needs

VendnetUSA - Best Practices to Reduce Vending Machine Repair Needs

The best way to ensure your business is running smoothly is to ensure that the machine is always running steadily, and not experiencing avoidable downtime and repairs. Here’s how to keep your equipment operating well and working for as long as possible, avoiding repairs and improving revenues.

Follow these simple vending machine maintenance tips: Regular maintenance is one of the most significant ways to lessen the likelihood of vending machine repair needs. If you know how to fix devices, you can save money. However, everybody should be aware of the machine’s maintenance procedures to keep it in excellent operating condition and avoid significant challenges.

Easy Steps to Maintaining a Vending Machine:

  1. Ensure Better Positioning: To maximize ventilation and limit the danger of overheating, keep vending machines at least 4 inches away from walls. Overheating and UV discoloration may be avoided by keeping your vending machine out of direct sunlight. Also, make sure vending machines are perfectly balanced on the ground.
  2. Proper Plug-in: Most providers get calls claiming a vending machine they installed isn’t operating. Most of the problem is mainly because the equipment has been disconnected from its power supply. Sometimes all it takes to fix a vending machine issue is re-plugging it.
  3. Keep it Clean: To eliminate dirt and bacteria, wipe down and clean surfaces regularly. Clean the condenser coils using compressed air or a brush every 3 months, depending on the site’s cleanliness. Depending on usage, clean all accessible portions of the vending machine at least twice a year with mild detergent, warm water, and a soft cloth. Using compressed air to clean the condenser coils regularly extends durability. The lifespan may extend if your machine is placed in a cleaner environment.
  4. Clean the bill acceptor: This portion may be cleaned with a moist cloth or disinfectant wipe. When a consumer makes a purchase, this is the most crucial portion of the vending machine since it helps to check and read the cash value. Cleaning can assist in lessening the likelihood of money being trapped.
  5. Periodic Check: Checking the voltmeter and ammeter, as well as the machine’s voltage and ensuring that the correct amount of power reaches the machine will significantly extend the machine’s life.

Choose vendnet that lets you order parts, provides technical support and a variety of instructional videos that help troubleshoot. Also, keep in mind that the manufacturer of vending machines must provide documentation on spare parts and procedures to maintain the machines functioning smoothly.

How can preventive maintenance of your vending machines help you sleep better

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Why Preventive Maintenance For Your Dispensing Machine?

Dispensing machines are tough cookies. They can handle everything from tampering attempts and inclement weather conditions to unintended product abuse. Yet, they need to be inspected, calibrated, and serviced at the appropriate intervals to ensure minimal downtime and a great experience for the customers. 

What Are The Advantages Of Preventive Maintenance?

  • Fewer/No Breakdowns – a well-maintained machine has fewer chances of halting operations mid-vend during peak traffic hours.
  • Reduced Repairs & Services Costs now, we could imagine that rare scenario where repairs are needed. A routinely checked machine will have you coughing up far less in terms of spare part replacements.
  • Consistent Customer Experience – your dispensing machine plays multiple roles for recurring visitors. You must help maintain the same levels of efficiency for customers as the day you unwrapped the vendor.
  • Increased Cash Flow & Profits – All of these add up to a reduced bottom line and more topline. 

What Tasks Are Covered Under Preventive?

  • Perusing Product Literature: Checking the product and service manuals is the easiest and most effective first step towards preventive maintenance. Even if you do not read it cover to cover, some call-outs are intended to be at the top of your mind. 
  • Maintaining Logs: Checklists require updated data to be compared against to be effective. Logs are the answer here and go a long way in helping with preventive maintenance. Logging also helps keep track of high-impact factors such as water consumption, units of electricity consumed, the time taken to vend items, etc. This approach helps address many avoidable and recurring problems by – 
    • Understanding Cause & Effect: If your coffee dispensing machine requires more water for the same number of vends, the filters likely need to be cleaned. 
    • Identifying Deviations: maintaining logs helps identify the sweet spot in terms of running costs and helps flag down deviations. For example, consider a 29 Selection combo vending machines that require 216 electric power units for 24/7 operations in a month. If your consumption exceeds this substantially, this needs to be checked out.
  • Order Original Parts: Vendnet is your trusted supplier of quality spare parts, and there are few if no parts that we do not have in stock.  
  • Track Feature Usage: Operational wear and tear impacts components differently. For example, the coin validator, motor mechanism, etc., must be checked more frequently than others. 
  • Bringing In Expert Help: dispensing machines are a long-term investment, so it would be best if you were confident about the technicians who worked on them. Vendnet is at your disposal with its 90 years of experience in servicing dispensing machines.

What Is Preventing You From Doing Preventive Maintenance?

However, the biggest question is what exactly prevents you from doing maintenance activities. Is it bandwidth, maintenance costs, access to information, or would you like to see a more compelling business case to invest in preventive maintenance?

Whatever the case is, we highly recommend you get in touch with us because –

  1. If the reason is time or bandwidth – our training videos cover multiple aspects of preventive maintenance in setup videos, certainly worth your time.
  2. If you think the cost of routine maintenance is expensive, please talk to us – you might be surprised by the things you could accomplish by just hopping on a call with our experts. 
  3. If you have the time and inclination to perform routine maintenance and just require access to information, then visit the Vendnet website. We are the one-stop-shop for all things related to dispensing machine service, spares, and maintenance.
  4. And if you want to see a more compelling business case – we recommend you keep tabs on the cost of lost profits due to avoidable downtime.

For more information about Vendnet and how we can help you, give us a call at 1-800-833-4411.

Greenlite: Making Business Easier for Operators and Customers

In today’s economic climate, customers crave accessibility and ease, especially when purchasing products. In order to be more profitable, vending operators must strongly consider adding a cashless device, such as Greenlite Cashless, to their vending equipment. 

Greenlite is a card and mobile payment acceptance solution that features cost-saving telemetry and data management tools. It allows customers to purchase products with credit/debit cards and mobile payments. Its features do not stop there. Greenlite allows vending operators to remotely monitor and retrieve reports of sales, cash and cashless and machine information, along with a slew of management tools. 

Greenlite cashless is a helpful solution that can take any vending business to the next level. To find out more about Greenlite cashless and how it is beneficial to customers, watch the video below.

https://www.youtube.com/watch?v=tKUSkthr8tI

For more information about Greenlite cashless, call Vendnet at 888-836-3638.

Do You Know What To Do If Your Vending Machine Breaks Down? Be Prepared For Winter

Coffee Vending MachineWhen cold weather sets in, people want to drink more coffee and other hot beverages. When the usage of the coffee vending machine increases, more stress is put on the machine that can make it break down completely or work unreliably and that makes customers and machine owners unhappy.

Vending machine repair can seem like a shot in the dark for those who are not prepared. Who to call in your area, and can they be trusted? How to explain the problem? What if the machine needs parts? Where do you get them and what is a fair price? VendNet USA can solve those problems with vending machine parts  that are on-site and shipped out right away, and by helping locate a vending machine specialist for part installation and vending machine repairs. A coffee vending machine, with its 21st century options of coffee, cappuccino, teas, and many other hot beverages can only make money and keep people happy if it works properly.

VendNet USA is here to help keep vending machines with a variety of services:

Diagnosing services.

  • Parts list for nearly all vending machines on the market
  • A fully stocked parts department to facilitate getting parts shipped right away
  • Help in finding a certified repairman in your area
  • Technical assistance to assist in ordering parts

Other services from VendNet USA:

  • Assistance for owners fixing their own machine
  • Manuals for all kinds of vending machines, not only hot drink machines
  • A toll free number to answer questions and put owners in touch with the right people to get their vending machines fixed and working properly
  • VendNet USA also offers one-stop shopping for premium coffee, hot chocolate, cappuccino, tea, and hot beverage supplies, all at great prices.

VendNet USA is the solution for the vending machines that satisfy today’s coffee lovers.

Although these machines have been built tough, they are often abused by people in a hurry, and after a while, that abuse can add up. We have the technical expertise and the parts to help you get up and running in no time. If it’s a job you don’t want to try on your own, we’ll put you in contact with someone in your area that you’ll be able to count on to work on the job and get things up and running as soon as possible.

Whether you need parts to fix a machine yourself, manuals to know how to fix your machine, technical advice and assistance to help you decide if a self-repair is something you want to take on, or help in finding a qualified and reliable repairman to do the work for you, VendNet USA can help. With over 80 years in the vending industry, VendNet USA is available 24 hours a day, seven days a week with unbeatable online support and services.

Clean Water Vending Machines to Replace Water Fountains

Clean Water Vending Machines
Photo Source: http://www.fastcoexist.com

When you think of a vending machine, you probably call to mind images of large units that dispense any number of sugary drinks or snacks. What you might not think about is a vending machine that dispenses clean drinking water on command, but that’s exactly what one vending machine manufacturer hopes to change. The Wittern Group is hoping that its new controlled dispensing solutions will prove so popular with people looking for clean drinking water that they could entirely replace water fountains in the near future.

The Benefits of Clean Water Machines

The benefits of a clean water vending machine are numerous, particularly as a public and environmental service. Not only are manufacturers hoping that they’ll replace water fountains, but also the need for bottled water in many major markets. Bottled water may be convenient, but it represents a number of environmental and material hazards that we cannot afford to ignore any longer.

Additionally, clean water vending machines may prove to be much more reliable than traditional bottle-filled machines. These machines are connected to the public water system, essentially guaranteeing that they will never “run out” of stock.

Steps to Obtain Approval

In order for a vending machine company to provide such water-related services to the public, however, a number of important steps are involved. Though requirements will vary slightly based on jurisdiction, the broader strokes are always the same. In Massachusetts, for example, any water vending machine will have to be first submitted to the Executive Office of Energy and Environmental Affairs in Boston for a lengthy review and approval process. A complete description of the new technology will need to be provided, documentation outlining all plumbing and schematics must be included and a copy of the operational and vending machine maintenance manual will also be necessary.

Third party approval will also be required by an agency that has been certified by the MassDEP, with the NAMA (National Automatic Merchandising Association) being just one of many examples. The site that the vending machine will be located at will have to be properly registered, as will the unit itself as a component of the public water system.

With advanced solutions such as these, vending machine repair becomes even more important. When a vending machine becomes your premier and trusted source for something as important as clean drinking water, fixing any issues and performing regular maintenance are even more essential to its continued survival than ever before. If these clean water vending machines continue to grow in popularity, the days of water fountains and even bottled water may very well be numbered.

A Guide to Properly Stocking Your Vending Machine

23790142_lIn order to ensure your vending machine continues to earn money, stocking it regularly with new and sought after inventory is essential. A key to keeping your vending machine busy and profitable is knowing the proper stocking and maintenance procedures. The following information provides a guide to filling and maintaining your money-making vending machine.

The First Time Inventory

The most important fill is the very first one. The items you stock will either be well-received by the clients, or if there is quite a bit left when you return, you will know it is time to replace some of the items. It is a good idea to ask the owner of the vending machine location for preferred snacks that customers are most likely to purchase. While potato chips are typically popular, the store owner may have some other suggestions you never thought of. People are also more health conscious these days, so keep this in mind when stocking your inventory.

Arranging Your Vending Machine Inventory

It is important that you fill your vending machine with product and plenty of change in the change tubes. If a machine cannot give change, chances are your profits will fall significantly. When you stock your products, you should place smaller, lighter items at the front such as single serve soups, gum, and candy. Next, consider chip trays and then other nut and meat snacks. Also, try to keep most visible your best-selling items.

Maintaining Your Vending Machine

It is essential that you visit the vending machine frequently in order to provide needed maintenance. Be sure to check for any operational issues, such as error codes or blinking lights. Most machines provide diagnostic testing to provide you with information regarding overall vending machine operational health.

Also, check the coin mesh and bill collector to ensure they are plugged in and operating properly. If there is an issue you are unable to resolve yourself, you should call a technician. If necessary, the technician will provide you with the following services:

  • Software updates
  • Replacement of parts and components
  • Provide additional troubleshooting

Stocking your vending machine is definitely the bread and butter of your business. What you decide to put in the snack holders determines the amount of profit you can make. If you notice something does not sell well, it is at your discretion to change it and offer something more appealing. Remember, it may not make sense in the beginning to load two trays of chips, but for most vending machines these are top sellers, so you want to make sure you don’t run out. Keeping the tips here in mind will help ensure your vending machine remains profitable.

How To Service Your Vending Machine

vending machine service and repairOne of the great things about an investment in a vending machine is its potential to generate a return 24/7 without direct supervision. However, to produce that revenue, any vending machine must be in top operating condition.

A frustrated and disappointed customer will walk away from a malfunctioning machine without leaving their money in it. This means lost revenue and, potentially, more damage to a machine, especially if it keeps the money without vending the product.

Taking Care of Business

A successful commitment to the vending business carries with it a commitment to taking care of maintenance and vending machine repairs in a timely manner. Whether the machine is in place for employee morale or part of a large route, customers expect it to work correctly every time, all the time.

It is also a simple fact that proper maintenance helps avoid more expensive repairs and problems over the long-term. Stocking the right coffee vending machine parts is part of the management approach that makes it possible to achieve the highest possible return on every machine.

If only 5 percent of a 350 machine route routinely loses two or more days of sales because of an out of stock vending machine part, those missing parts will cost thousands in annual revenue and related profits. Likewise, failing to provide required soda vending machine repair in a timely manner will often cost several times the cost of inventorying basic replacement parts.

The Economics of Uptime

The simple fact of the vending machine business is the higher your total machine uptime, the greater the turns and profits. The larger the number of machines serviced, the more significant this number becomes.

Every vending machine operator will benefit from a simple analysis of what it takes in operating costs to maximize uptime. Such an analysis will help justify the costs of:

  • Sending personnel to school for training maintenance and repair procedures
  • Keeping a sufficient inventory of high-risk parts in stock at all times
  • Enforcing a rigorous preventative maintenance program
  • Keeping operating and maintenance manuals accessible
  • Making sure customers know how to provide notification of an operational problem

Other important aspects of maintaining a high level of service for vending machines are to ensure all new products are registered properly and clear lines to the right technical support resources are maintained.

Modern vending machines are increasingly sophisticated devices that can provide long and durable service. However, as with every electrical and mechanical resource, problems are a fact of life. Working to minimize those problems and responding promptly when they do occur are two basic priorities of the vending machine business.