Guide to Filling and Maintaining Your Vending Machine

Now that you have decided to start your fabulous vending machine business, you must take every step possible to ensure that your machine keeps earning you money. Knowing the proper procedures for stocking and maintaining your machine will cut down on your down time. The following is a guide to filling and maintaining your prize possession:

Gathering Information for the First-Time Inventory

Your first time inventory is your most important fill because it will tell you everything you need to know about how your clients’ customers are reacting to the selection. You will have to rely on your client to provide you with insight for your first fill. You will want to ask the store owner for the names of some snacks that his or her customers are likely to appreciate. Potato chips and Doritos are extremely popular, but the store owner may have some alternative suggestions for you.

Keeping close communication with the client is the most important aspect of running your business smoothly. You will want to ask the client to call you when the vending machine supply dwindles past a certain amount. Alternatively, you can check the Machine once a week to monitor the inventory.

Filling Arrangement Tips

You will need to fill all of your change tubes with nickels, dimes, quarters, etc. You can fill the change tube quickly as you crouch down. You will want to place gum and light candy in the front of the machine because they weigh the least amount. If you are using snack tray, you will want to follow a specific stacking order. Light items such as single-serve soups should go first. Next, you will want to fill two chip trays. Next, you will put in your trail mixes and jerky items. Finally, you will want to fill your M&Ms, Skittles and similar candies.

Maintenance Tips and Suggestions

Inspecting your machine frequently should be a top priority so that you can notice a necessary vending machine repair. You should check for signs of operational problems such as blinking lights and error codes. You can run the manufacturer’s diagnostic test on it once a week for good measure, as well. Next, ensure that your bill collector and your coin mesh is plugged in properly. You will need to call a technician if you find a problem that you cannot resolve. A reliable technician can perform the following vending machine repairs if necessary:

  • Perform a software update
  • Replace vending machine parts
  • Guide you in further troubleshooting

You will want to have machine-specific information when you contact the provider. You should have handy your vending machine’s make, model number, serial number and the error message that you are getting from it.


Metrolink Railroad Ticket Vending Machine Complaints & Repairs

lat-la-me-metrolink-tickets-photo-la0023343651-20141023Metrolink Railroad officials are reporting an increased amount of complaints from riders in person and via social media, that the ticket vending machines, which are supposed to make purchasing tickets fast and simple, are now malfunctioning with regularity. These malfunctions are resulting in passengers missing their trains, increased lines at stations, revenue decreases and perhaps even legal issues as passengers have been, out of desperation, boarding without paying their train fare.

These types of problems come as a surprise considering the literally billions of dollars that have been put into the new rail lines in the last twenty years. Although the trains and rails themselves are an attractive commuting alternative, if vending machine repairs continues to go unattended, commuters cannot take advantage of the system. The bigger problem that was hoped to be solved, removing a percentage of commuters from California’s crowded interstates, will be a moot point, if no one can perform the simple task of purchasing their ticket through a fully-functioning vending machine ticket dispenser.

Currently Metrolink receives almost five hundred vending machine malfunction reports a month. Some of these reports are simple malfunctions, while others are concerning busted units and vandalism. In extreme cases, some machines have even been ripped out during break-ins and carried off by criminals. According to social media page Metrolink Diary, set up by riders to record their dissatisfaction, on some days sixteen of the fifty-five machines might be out of order, even at L.A.’s busiest Union Station.

When these problems are finally addressed riders cite that it seems to take weeks for riders to see vending machine repairs. In some instances all of the vending machines at one station are reportedly broken at the same time, as was the case at Claremont Station. This lack of maintenance is causing a huge decrease in sales for Metrolink. Commuters want their tickets they just can’t get them due to vending machine malfunction.

The majority of the machines which serve Metrolink were installed about twenty two years ago, which many say is the entire issue at hand. The vending machines, or vending machine parts simply need to be updated. When the vending machine repair issue is finally addressed Metrolink could quickly recoup the cost of updating or replacing a vending machine part in the malfunctioning machines, or in all the machines.

While passengers wait for the issue to be resolved, Metrolink advises riders to purchase their monthly passes earlier in the buying period, or to arrive up to twenty minutes early to purchase a ticket in the event that the machine is slow or malfunctioning.



America’s Bike Fixation High Security Vending Machine

lrt_hsvmSome people are obsessed with extreme sports. From road and mountain biking, whitewater kayaking and sky diving to skiing and snowboarding, rollerblading and rock climbing, they just cannot get enough adrenalin. What do you do though if while partaking in any of the above activities, the chain on your bicycle breaks, or the seat tears while riding? The Bike Fixation bike parts vending machine is there to help.

What is the Bike Fixation‘s High Security Vending Machine?

The name is not misleading; it is a vending machine stocked with bike parts. Customers can purchase everything from parts like bike tubes, chain lube, multi-tools, Allan wrench sets, and patch kits, to parts like derailer components, brake cables and handlebar grips.

Just as convenient as the parts available, are the different means customers can use to pay for the product they desire or need. The high security vending machines accept cash and coins, credit and debit cards, university cards and gift cards.

What Does it Look Like and What Makes it High Security?

Bike Fixation’s bike parts vending machines look like any other vending machine: big and square with a glass casing on the front so customers can view their options before purchasing. But, unlike the vending machines people buy candy and snacks from, Bike Fixation’s vending machine is built like a high-end safe.

It is made of heavy gage steel, with the exception of the front glass. The glass is actually polycarbonate and it is double-paned. In addition, the Bike Fixation vending machine is available with a heater that serves to keep products at a safe temperature even when temperatures outside drop to – 10 degrees Fahrenheit.

Bike Fixation High Security Vending Machine Models

There are three: the standard model and the HD and the HD SST models. The standard model is 35” x 39” x 72”. The HD and HD SST models are both 43” x 47” x 78” and the heaters of all three models run on 110 volts meaning proprietors can plug the vending machines into any standard outlet.

Have the Bike Fixation High Security Vending Machines Been a Success so Far?

Absolutely. There are machines in use in Brooklyn, New York; Canmore, Alberta, Canada; Miami; Minneapolis; Arlington; and Bundoora, Victoria, Australia in addition to San Ramon and Sausalito, California. That is just to name a few of the locations.

As the vending machines can be painted with any signage a proprietor would like, many Bike Fixation vending machine owners paint the name of their business on one side and maps of the surrounding area on the other.

Two of the most well-done vending machine paint jobs are those of the TeeBox Machine in Miami — which is aqua blue with slightly darker background patterns — and one of the machines in Victoria Australia. From top to bottom, the All4Cycling Machine fades from black to gray, then back to black at the bottom.


Be Prepared for Winter, Know Who to Call If Your Vending Machine Breaks Down

12235846_lWhen cold weather sets in, people want to drink more coffee and other hot beverages. When the usage of the coffee vending machine increases, more stress is put on the machine that can make it break down completely or work unreliably and that makes customers and machine owners unhappy.

Vending machine repair can seem like a shot in the dark for those who are not prepared. Who to call in your area, and can they be trusted? How to explain the problem? What if the machine needs parts? Where do you get them and what is a fair price? VendNet USA can solve those problems with vending machine parts  that are on-site and shipped out right away, and by helping locate a vending machine specialist for part installation and vending machine repairs. A coffee vending machine, with its 21st century options of coffee, cappuccino, teas, and many other hot beverages can only make money and keep people happy if it works properly.

VendNet USA is here to help keep vending machines with a variety of services:

Diagnosing services.

  • Parts list for nearly all vending machines on the market
  • A fully stocked parts department to facilitate getting parts shipped right away
  • Help in finding a certified repairman in your area
  • Technical assistance to assist in ordering parts

Other services from VendNet USA:

  • Assistance for owners fixing their own machine
  • Manuals for all kinds of vending machines, not only hot drink machines
  • A toll free number to answer questions and put owners in touch with the right people to get their vending machines fixed and working properly
  • VendNet USA also offers one-stop shopping for premium coffee, hot chocolate, cappuccino, tea, and hot beverage supplies, all at great prices.

VendNet USA is the solution for the vending machines that satisfy today’s coffee lovers.

Although these machines have been built tough, they are often abused by people in a hurry, and after a while, that abuse can add up. We have the technical expertise and the parts to help you get up and running in no time. If it’s a job you don’t want to try on your own, we’ll put you in contact with someone in your area that you’ll be able to count on to work on the job and get things up and running as soon as possible.

Whether you need parts to fix a machine yourself, manuals to know how to fix your machine, technical advice and assistance to help you decide if a self-repair is something you want to take on, or help in finding a qualified and reliable repairman to do the work for you, VendNet USA can help. With over 80 years in the vending industry, VendNet USA is available 24 hours a day, seven days a week with unbeatable online support and services.


How To Service Your Vending Machine

vending machine service and repairOne of the great things about an investment in a vending machine is its potential to generate a return 24/7 without direct supervision. However, to produce that revenue, any vending machine must be in top operating condition.

A frustrated and disappointed customer will walk away from a malfunctioning machine without leaving their money in it. This means lost revenue and, potentially, more damage to a machine, especially if it keeps the money without vending the product.

Taking Care of Business

A successful commitment to the vending business carries with it a commitment to taking care of maintenance and vending machine repairs in a timely manner. Whether the machine is in place for employee morale or part of a large route, customers expect it to work correctly every time, all the time.

It is also a simple fact that proper maintenance helps avoid more expensive repairs and problems over the long-term. Stocking the right coffee vending machine parts is part of the management approach that makes it possible to achieve the highest possible return on every machine.

If only 5 percent of a 350 machine route routinely loses two or more days of sales because of an out of stock vending machine part, those missing parts will cost thousands in annual revenue and related profits. Likewise, failing to provide required soda vending machine repair in a timely manner will often cost several times the cost of inventorying basic replacement parts.

The Economics of Uptime

The simple fact of the vending machine business is the higher your total machine uptime, the greater the turns and profits. The larger the number of machines serviced, the more significant this number becomes.

Every vending machine operator will benefit from a simple analysis of what it takes in operating costs to maximize uptime. Such an analysis will help justify the costs of:

  • Sending personnel to school for training maintenance and repair procedures
  • Keeping a sufficient inventory of high-risk parts in stock at all times
  • Enforcing a rigorous preventative maintenance program
  • Keeping operating and maintenance manuals accessible
  • Making sure customers know how to provide notification of an operational problem

Other important aspects of maintaining a high level of service for vending machines are to ensure all new products are registered properly and clear lines to the right technical support resources are maintained.

Modern vending machines are increasingly sophisticated devices that can provide long and durable service. However, as with every electrical and mechanical resource, problems are a fact of life. Working to minimize those problems and responding promptly when they do occur are two basic priorities of the vending machine business.


Highlight Maintenance & Repair Solutions For Your Vending Machine

vanA smooth running vending machine promotes healthy options, quick customization and repeatable services. However, when quality machines require support, or when vending machine repairs are necessary, acquiring correct vending machine parts is important.

Snack and soda vending machine parts and repairs does not need to drain an individual’s—or company’s—equity and collections. A quality vending machine repair service is often delivered through professional service providers, and understanding the industry’s approach to machine repairs, installations and replacements is vital for prolonged services.

Protecting the Investment

Vending machines are incredibly lucrative investments. Universal Vending Consultants states a vending machines ROI at approximately one to two years, depending upon location.

Similarly, many vending machineissues have easy solutions when the issues are correctly identified.  Vending machines may experience technical difficulties in the following areas:

  • Jammed products
  • Mis-loaded products
  • Inoperable motors
  • Incorrect installation
  • Interior imbalance

Un-Jamming and Simple Solutions

While some cases may require a professional Service Technician to intervene, several problems may be cured on-sight by the Vending Operator. Jammed vending machines may be resolved through a simple re-organization/re-positioning of each item within its coil.

Contacting a Professional

Sometimes, vending machines are beyond the scope of the vendor operator and professional help is required. Often, industry maintenance providers are capable of restoring a vending machines functionality through one of several repair procedures.

Light Up Your Office with LED Lighting Kits for Vending Machines

LED Lighting KitsCompanies all over the world are catching on to the benefits of LED lighting and are making the switch in their vending machines. The day is fast approaching when fluorescent lighting is a thing of the past and LED lighting is the standard in vending machine service.

Consider the following three reasons why making the change to LED lighting kits is hard to resist:

LED lighting saves money.

With five to eight years of bulb life, fewer service calls are needed to replace vending machine parts. LED lighting is small and sturdy, meaning lights last longer and vending machine repair is less of an issue over time. Keeping fewer vending parts on hand and maintaining less manpower means more money in your pocket over time.

LED lighting sells more product.

LED lighting enhances product packaging by eliminating unwanted shadows in the machine and creating brighter, more alluring product display. The vending machine is also improved because LED lights do not emit the buzzing sound associated with drink vending parts. If that isn’t enough, LED lighting doesn’t dim and places a consistent spotlight on each item in the machine. Brighter lights and more attractive displays mean more products sold.

LED lighting (helps) save the earth.

LED lighting is first and foremost about eliminating the need for vending machine repair and improving vending machine parts, but saving the earth is an awesome bonus. LED lighting is highly efficient–as much as 60% more than fluorescent lighting. Not only does LED lighting operate on lower voltages than fluorescent lighting, but the longer lifespan of bulbs means less waste. Additionally, when it’s time to replace LED lighting, no hazardous mercury is exposed (as is the case with traditional fluorescent tubes). Less waste and fewer hazards means a healthier planet.

Consider joining the tidal wave of vending machine companies all over the world that are using LED lighting to save more time and sell more product. See the difference for yourself!

VendNet USA: Your #1 Source for Coffee Vending Machine Product Refills

VendNet USA - Coffee Refill Products
For all your coffee machine refill product needs, you can trust VendNet USA. VendNet USA has an extensive variety of refill products, replacement parts and service manuals. From hot chocolate party to fresh, freeze-dried coffee, VendNet USA has it all.

All of the Products You Need in One Place:
Why waste your time trying to source your vending machine products through multiple distributors when you can get it all from your machine manufacturer directly? VendNet USA offers the best deals and the widest selection of coffee goods so that you can get everything you need in a single order. They even sell hot cups for additional convenience! Here are just a few of the products you can purchase from us:

Aristocrat Premium Fresh Brew Coffee
Value Blend Fresh Brew Coffee
Soluble Vending Tea
French Vanilla Cappuccino
Gourmet Hot Chocolate

Make Sure Your Customers Get What They Need:
A variety of coffees, teas and other hot beverages will keep your customers coming back for more. Regardless of which hot beverage vending machine you use, VendNet USA has refill products that will work for you. Test out different cappuccino mixes and fresh brew coffees until you figure out which is the biggest hit with your customers.

In addition to offering a comprehensive selection of competitively priced refill products, we are also able to provide you with any replacement parts that your machine may need. We operate as a complete resource for all your coffee vending products and supplies. Give us a call today to place your order 1-800-833-4411.

Quick and Efficient Vending Machine Repairs and Services

Vending machines are made to last, but as everything else, they too require maintenance to keep them in working order. Sometimes they also malfunction, break down or simply wear out over time. With VendNet USA, vending machine owners have access to reliable repair assistance that keeps the machines operating properly and making money.

When customers call us for vending machine technical support and assistance, they have access to our specialists who are equipped to provide product numbers and general repair information. Some problems can’t be fixed over the phone, though, which is why VendNet USA features an exclusive network of over 430 authorized vending machine technicians. These vending machine repair specialists are on call throughout the USA and ready to provide on-site assistance so your machine is back in optimal condition in no time.

Maintenance is very important, but vending machine owners also appreciate the peace of mind they have when purchasing parts and repair services from an experienced vending machine manufacturer like us. Quality parts and services from VendNet USA are guaranteed to last you a long time and reduce machine breakdown.

For soda, coffee and almost any type of vending machine, our support team is ready to provide you with whatever it is you may need. Give us a call today at 1-800-833-4411.

Free Vending Machine Bill Validator with Service School Sign-up!

Vending Machine Crash Course by VendNet USA

Make an investment in the success and growth of your business and get rewarded for it – simply register for VendNetUSA’s two-day vending machine repair class at least three weeks early and you’ll receive a bill validator or coin mech repair at no cost, good for any current model machine that hasn’t been vandalized.

VendNet USA’s service classes help vending operators learn how to perform simple techniques for troubleshooting and repair so you can keep your machines – and your business – operating as smoothly as possible.

Classes are held at the company’s school in Des Moines, Iowa and cover topics related to cold drink, hot drink, cold and frozen food and snack vending machine repair. Learn how to troubleshoot problems, replace parts and perform many common repairs to keep your machines in good working order from a leading provider of vending machine repair services.

To learn more about our two-day vending machine repair class, click here or call 1-888-VENDNET.