Your Guide to the iVend Replacement

The iVend Guaranteed Delivery System is a standard on many vending machines from The Wittern Group. It ensures all products will be dispensed from the vending machines, or customers will receive their money back to try for a different product.

From time-to-time, the iVend Guaranteed Delivery System will need to be replaced. Take a look at the videos below to find out how to replace this feature on a combo vending machine.

https://www.youtube.com/watch?v=3VZN-l2zx6k

https://www.youtube.com/watch?v=SXYk9BlsFAM

For additional information about iVend or any other questions regarding your vending machine, give Vendnet a call at 888-836-3638.

Group of coworkers gathered around the computer

Flex Control Board: Ease of Use for the Vending Operator

FLEX-controlled vending machines allow for easy use for not only the customer but the operator as well. Using the touch screen interface, the operator can easily maneuver the machine by setting prices, connecting to the internet and searching for the IP address.

The FLEX control board may seem intimidating but with the help of Vendnet, operators can learn the ins and outs of vending equipment. Follow along with the video below to learn how to check the internet connection on your vending machine.

https://www.youtube.com/watch?v=4xghwRs521M

In order to be connected to the internet, you must use your IP address. This can only be found when you are in “Service Mode.” Watch the video below as we walk you through how to find your machine’s IP address.

https://www.youtube.com/watch?v=vswc50Nc52o

Vendnet is here to support you in your vending machine support needs. For additional information regarding support and vending equipment, give us a call at 888-836-3638.

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What Can Vendnet Do for You in 2021?

Vendnet is proud to provide customers with easy access to the support they need when it comes to their vending business. This includes toll-free technical support and technical support videos, as well as an online catalog of vending machine parts. 

Toll-Free Technical Support

No matter where you are located, you can access online technical support from Vendnet. Vendnet technicians are available for you, Monday through Friday to assist with any needs you have with your vending machine. Additionally, if your issues cannot be handled over the phone, but instead on-site, Vendnet will find a service technician to provide support for your vending machine. Simply call Vendnet at 1-800-833-4411 to get started.

Video Library

Did you know that Vendnet has a full video library available directly at your fingertips? This library features instructional videos to help you solve just about any issue and answer many of your vending questions. From setting up your machine to setting up prices to questions about Greenlite cashless, Vendnet has created an in-depth video library for you. Access these videos anytime, anywhere.

Parts Catalog

There is no need to scour the web searching for the right vending part for your machine. Instead, access Vendnet’s extensive Parts Catalog. We have everything you need from filters to coffee products and so much more. Many of these parts can even be placed by you, with the assistance of our online video library.

Vendnet wants to ensure that our customers are successful. For any questions regarding vending machines or technical support, give us a call at 1-800-833-4411.

Go Cashless with Greenlite

COVID-19 has taken a toll on industries across the world and the vending industry is no exception. To combat these headwinds, some vending companies are turning to technology to bolster sales and increase efficiencies in their operations. One way to achieve this is to add cashless payment capabilities to your machines, such as Greenlite Cashless.

Greenlite Cashless gives consumers more flexibility to pay with their preferred payment method by allowing cashless payment options, in addition to cash and coin.

Aside from cashless payment capabilities, Greenlite also allows operators to manage their vending equipment anytime, anywhere, thanks to Greenlite’s Data and Reporting features.

To help you transition to Greenlite, we have put together a number of support videos, including how to install Greenlite to your machine.

For additional information on Greenlite Cashless, call Vendnet at 888-836-3638.

Give Your Employees the Hot Beverage They Deserve

With the cold months upon, your coffee vending machines are going to begin getting more use from your employees. In order to ensure that it is performing to its fullest potential, including properly dispensing cups, we have put together a video to keep your employees warm during these cold months.

Installing a cup chute fixed mount currently on your vending machine is crucial for your employees or customers to get the piping hot cup of coffee they deserve. Watch the video below to learn how to correctly install a cup chute fixed mount.

Did you know that you can purchase coffee products for your machine directly from the Vendnet website? Check out our full inventory here.

For other questions regarding your hot beverage vending machine or any other vending machines, give us a call at 800-833-4411.

The Road to Cashless Vending

Over the years, we have seen an increase in cashless vending. From PayRange to Greenlite, there are numerous cashless payment options that users are taking advantage of. In fact, a study done by Michigan State University found that by adding a cashless device on low-performing vending machines (machines bringing in less than $2,000 per year), sales grew by 110% on average after 18 months of deployment. 

Adding a cashless device, such as Greenlite, not only contributes to an increase in cashless sales, but it can also lead to an increase in cash sales. According to the same study, adding a cashless device on low-performing machines increased cash sales by 97% after 18 months of deployment. These results show that by adding a cashless device to your machine, operators have a better insight on what consumers crave and can meet that need.

With Greenlite cashless, customers have the ability to pay with Google Pay, Apple Pay or credit/debit cards, but this device also benefits the operator in a number of ways. With Greenlite, you are able to reach more customers by offering both cash and cashless payment options. You will never lose out on a sale due to cash acceptance issues again. 

Greenlite gives operators access to a number of reports, so you have the ability to give customers what they truly crave. These reports also tell operators when inventory is running low, saving you time and money from making unnecessary trips to your machine. No matter where you are located, you can manage your vending equipment directly from your mobile device.

Cashless vending is something that not only caters to your customers but caters to you, the operator, as well. To find out more about Greenlite, please contact us by calling 888-836-3638.

A Simple Way to Increase User Experience

As with many things, the technology on vending equipment is always evolving. If you are not willing to keep up with it, you are doing your customers and your business a huge disservice. For example, by utilizing a touch screen display instead of a keypad, you are not only increasing the user experience, but you are making it easier for yourself to set up your vending equipment. Watch the video below to see how an interactive screen is engaging to your customers.

Technology is always changing and it is your job as a vending machine owner to change with it. For more information on the latest in vending technology, give us a call at 888-836-3638.

Set Your Business Up For Success

When it comes to setting up new combination vending machines, it is integral that everything is set up correctly from the very beginning. From learning how to receive your machine to power on your machine, fully understanding your merchandiser leads to a more profitable business. Learn what to look for when receiving your vending machine by watching the video below.

We want your vending business to be successful from the very beginning. For additional information or questions about your vending equipment, contact Vendnet at 1-888-836-3638.

End the Search for the Serial Number and Barcode on Your Machine

In order to ensure you are accessing the correct information on your vending machine, it is crucial that you know how to find the serial number and barcode. This information allows you to find the correct manual for your machine, as well as helps our service techs answer your questions as quickly and efficiently as possible.

The location of the serial number and barcode varies, based on the machine. To help narrow down the search of the serial number and barcode on your machine, watch the video below.

At Vendnet, we want to ensure that you know the inside and outside of your machine like the back of your hand. Discover more resources, such as manuals and videos, on our website or give us a call at 888-836-3638.

Are You Loading Your Products Correctly?

Each vending machine and each coil within a vending machine is different. This means that different sized products and products with different package form factors and shapes must be loaded differently. To find out more about how to properly load specific products within your vending machine, click the video below.

Vendnet has a variety of resources to ensure that you are taking proper care of your vending machine. This includes a video library, online manuals and an online parts catalog to order from. For more information, contact Vendnet at 888-836-3638.