Vendnet is proud to provide customers with easy access to the support they need when it comes to their vending business. This includes toll-free technical support and technical support videos, as well as an online catalog of vending machine parts.
Toll-Free Technical Support
No matter where you are located, you can access online technical support from Vendnet. Vendnet technicians are available for you, Monday through Friday to assist with any needs you have with your vending machine. Additionally, if your issues cannot be handled over the phone, but instead on-site, Vendnet will find a service technician to provide support for your vending machine. Simply call Vendnet at 1-800-833-4411 to get started.
Did you know that Vendnet has a full video library available directly at your fingertips? This library features instructional videos to help you solve just about any issue and answer many of your vending questions. From setting up your machine to setting up prices to questions about Greenlite cashless, Vendnet has created an in-depth video library for you. Access these videos anytime, anywhere.
There is no need to scour the web searching for the right vending part for your machine. Instead, access Vendnet’s extensive Parts Catalog. We have everything you need from filters to coffee products and so much more. Many of these parts can even be placed by you, with the assistance of our online video library.
Vendnet wants to ensure that our customers are successful. For any questions regarding vending machines or technical support, give us a call at 1-800-833-4411.
COVID-19 has taken a toll on industries across the world and the vending industry is no exception. To combat these headwinds, some vending companies are turning to technology to bolster sales and increase efficiencies in their operations. One way to achieve this is to add cashless payment capabilities to your machines, such as Greenlite Cashless.
Greenlite Cashless gives consumers more flexibility to pay with their preferred payment method by allowing cashless payment options, in addition to cash and coin.
Aside from cashless payment capabilities, Greenlite also allows operators to manage their vending equipment anytime, anywhere, thanks to Greenlite’s Data and Reporting features.
To help you transition to Greenlite, we have put together a number of support videos, including how to install Greenlite to your machine.
For additional information on Greenlite Cashless, call Vendnet at 888-836-3638.
With the cold months upon, your coffee vending machines are going to begin getting more use from your employees. In order to ensure that it is performing to its fullest potential, including properly dispensing cups, we have put together a video to keep your employees warm during these cold months.
Installing a cup chute fixed mount currently on your vending machine is crucial for your employees or customers to get the piping hot cup of coffee they deserve. Watch the video below to learn how to correctly install a cup chute fixed mount.
Did you know that you can purchase coffee products for your machine directly from the Vendnet website? Check out our full inventory here.
For other questions regarding your hot beverage vending machine or any other vending machines, give us a call at 800-833-4411.
Over the years, we have seen an increase in cashless vending. From PayRange to Greenlite, there are numerous cashless payment options that users are taking advantage of. In fact, a study done by Michigan State University found that by adding a cashless device on low-performing vending machines (machines bringing in less than $2,000 per year), sales grew by 110% on average after 18 months of deployment.
Adding a cashless device, such as Greenlite, not only contributes to an increase in cashless sales, but it can also lead to an increase in cash sales. According to the same study, adding a cashless device on low-performing machines increased cash sales by 97% after 18 months of deployment. These results show that by adding a cashless device to your machine, operators have a better insight on what consumers crave and can meet that need.
With Greenlite cashless, customers have the ability to pay with Google Pay, Apple Pay or credit/debit cards, but this device also benefits the operator in a number of ways. With Greenlite, you are able to reach more customers by offering both cash and cashless payment options. You will never lose out on a sale due to cash acceptance issues again.
Greenlite gives operators access to a number of reports, so you have the ability to give customers what they truly crave. These reports also tell operators when inventory is running low, saving you time and money from making unnecessary trips to your machine. No matter where you are located, you can manage your vending equipment directly from your mobile device.
Cashless vending is something that not only caters to your customers but caters to you, the operator, as well. To find out more about Greenlite, please contact us by calling 888-836-3638.
As with many things, the technology on vending equipment is always evolving. If you are not willing to keep up with it, you are doing your customers and your business a huge disservice. For example, by utilizing a touch screen display instead of a keypad, you are not only increasing the user experience, but you are making it easier for yourself to set up your vending equipment. Watch the video below to see how an interactive screen is engaging to your customers.
Technology is always changing and it is your job as a vending machine owner to change with it. For more information on the latest in vending technology, give us a call at 888-836-3638.
When it comes to setting up new combination vending machines, it is integral that everything is set up correctly from the very beginning. From learning how to receive your machine to power on your machine, fully understanding your merchandiser leads to a more profitable business. Learn what to look for when receiving your vending machine by watching the video below.
We want your vending business to be successful from the very beginning. For additional information or questions about your vending equipment, contact Vendnet at 1-888-836-3638.
In order to ensure you are accessing the correct information on your vending machine, it is crucial that you know how to find the serial number and barcode. This information allows you to find the correct manual for your machine, as well as helps our service techs answer your questions as quickly and efficiently as possible.
The location of the serial number and barcode varies, based on the machine. To help narrow down the search of the serial number and barcode on your machine, watch the video below.
At Vendnet, we want to ensure that you know the inside and outside of your machine like the back of your hand. Discover more resources, such as manuals and videos, on our website or give us a call at 888-836-3638.
Each vending machine and each coil within a vending machine is different. This means that different sized products and products with different package form factors and shapes must be loaded differently. To find out more about how to properly load specific products within your vending machine, click the video below.
Understanding your merchandiser is essential in running a successful vending business. Whether you are curious about a specific product or you just want to understand your machine like the back of your hand, Vendnet can help you. We make it easy for you to access resources to save you from scouring the internet looking for exactly what you need.
It can be a pain lugging around a vending machine manual. It can be even a bigger pain remembering where you last put your machine manual. We make it easy for you to access your machine’s manual no matter when or where you are. Our service and parts manual library is easily accessible to everyone. You want your machine to last a long time. These manuals help you understand and care for your machine, so you can do just that.
It is inevitable that one day your vending machine is going to need a new part. Instead of spending time and money looking for the exact part you need, you can order vending parts directly from the Vendnet website. You can find whatever part you need, including pumps, motors, switches and more, directly on the website. This even includes coffee products to keep employees awake and alert throughout the day.
We understand that it may be easier for some people to visually see what they need to do to care for their machines. That is why we have put together an extensive video library. These videos range from setting up your machine to programming your machine and everything in between. Making these videos easily accessible to you will ensure that your business will never skip a beat.
Like you, we want your vending business to be a success. That is why we make our manuals, parts catalog and video library so easy for you to access. If you have further questions about these items, please contact us at 888-836-3638.
Reducing COVID-19 Exposure Risk with Contactless Payments
Previously, we delved into why vending is the ultimate solution in the convenience services industry in Part I, finding the right product to keep your vending machines disinfected and safe for your customers to use in Part II and best practices to properly clean your machine in Part III. In this final installment, we will focus on why cashless payment options are more important now than ever before.
According to the Centers for Disease Control and Prevention (CDC), it is possible for a person to contract COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose or their eyes. Potentially contaminated surfaces and objects that pose as infection risks include dollar bills and coins.
When it comes to the potential spread of COVID-19 through currency, some countries are taking an aggressive approach to reducing the risk of currency spreading COVID-19. China, for example, has been quarantining the country’s cash. The government collected banknotes and then sanitized the stacks of bills. From there, the currency was kept in isolation for 7-14 days before being released into the banking system.
While the United States has taken similar measures on currency that has come from Asia, steps such as those taken in China have not been taken on a widespread basis in the US. Even so, as consumer behavior changes in response to the COVID-19 pandemic, we expect to see an acceleration in the already growing trend of cashless as consumers’ payment preference of choice in vending.
Recognizing the risk of COVID-19 exposure through surfaces and objects, many operators are being proactive in reducing the risk to consumers by ensuring their vending equipment is cleaned and sanitized on a more frequent basis and updating their fleets with cashless card readers.
“We see the cashless payment trend increasing, even while the crisis is happening, with a shift towards the use of contactless transactions. The ability to offer cashless payment capabilities encourages consumer confidence,” said Carly Furman, CEO of Nayax LLC.
While the COVID-19 crisis is sure to bring unseen changes to the convenience services industry, we believe there is an underlying, long-term opportunity for operators. The current crisis may increase the growing share of cashless transactions in vending, resulting in increasing operators’ profits. In fact, in a study done of 250,000 machines over an 18-month period, the number of total transactions increased by 26% on machines that allow for cashless payments.
According to the same study, there is a 37% increase in dollar spend when customers pay with a card versus cash. Customers are more inclined to purchase more than one item from the machine, simply because it is so easy to swipe their card. Although mobile payments only account for 5-7% of payments, that number is estimated to grow during and after the COVID-19 pandemic, as people are looking to move away from making contact payments, such as cash. Apple Pay and Google Pay use near-field communication (NFC) to power contactless payments. With NFC, consumers simply tap their phone to a compatible terminal such as a Greenlite device and the transaction is complete.
This is an unprecedented time for all of us, meaning that we have to adjust to the way we live our lives and operate our businesses. Adding a cashless card reader, such as Greenlite ensures you will not miss out on a sale due to payment acceptance limitations while providing a safe, contactless payment option for consumers. It also keeps you safe by providing you with access to inventory reports, maximizing machine fulfillment when it is needed.
For any questions regarding safe practices for your vending business or information about your vending equipment, contact Vendnet at 1-888-836-3638.